Contact Centre Team Member for High Volume Calls

3 days ago


Sydney, New South Wales, Australia Charterhouse Recruitment (Australia) Full time

Welcome to Charterhouse Recruitment (Australia)

We are seeking an experienced Call Centre Representative to join our client based in Parramatta on a 6 month contract.

About the Position

  1. Provide exceptional customer service by responding to inbound calls, resolving queries efficiently, and escalating issues when necessary.
  2. Showcase strong communication skills to build rapport with customers, address their concerns, and provide accurate solutions.
  3. Develop expertise in using computer systems and software applications, maintaining up-to-date knowledge of new technologies.
  4. Work collaboratively within a team environment, contributing to collective success and growth.
  5. Demonstrate adaptability, flexibility, and resilience in a dynamic contact centre setting.

Key Qualifications

  • At least 1 year's experience working in a call-centre environment.
  • Proven ability to work towards KPIs, consistently delivering results-driven outcomes.
  • Experience working in government or highly regulated industries is highly regarded.
  • Outstanding communication skills, both written and verbal, with the ability to articulate complex ideas.
  • Intermediate computer skills, including proficiency in Microsoft Office and other software applications.


  • Sydney, New South Wales, Australia Cuscal Limited Full time

    Leadership Opportunity in Fraud OperationsWe are seeking an experienced Team Leader to join our Fraud Operations Contact Centre team.The successful candidate will be responsible for managing the day-to-day operations of the team, including the mitigation of fraud losses and volumes, and providing proactive analysis of fraudulent transactional data.About the...


  • Sydney, New South Wales, Australia Quay Appointments Full time

    Call Centre Team Leader – NSW Government (Contract Role, Fully Remote)Location: Remote – Open to NSW residents, including regional areasContract Duration: 3 months with option to extendSalary: $62ph plus superStart Date: Immediate start requiredAre you an experienced Call Centre Team Leader with a proven track record of managing teams of 10 or more in a...

  • Call Centre

    1 week ago


    Sydney, New South Wales, Australia seek Full time

    Call Centre - Operations and Quality ManagerNewly created role in a dynamic, fast growing call centre environment. The organisation provides a cost comparison service in the utilities sector and they are going through tremendous growth.This is a hands-on role in a lean environment where you will be delivering training and driving operational change in the...

  • Call Centre

    5 days ago


    Sydney, New South Wales, Australia seek Full time

    Call Centre - Operations and Quality ManagerNewly created role in a dynamic, fast growing call centre environment. The organisation provides a cost comparison service in the utilities sector and they are going through tremendous growth.This is a hands-on role in a lean environment where you will be delivering training and driving operational change in the...


  • Sydney, New South Wales, Australia Mable Full time

    Mable is seeking a highly skilled Customer Support Specialist to join its team. As a key member of our support team, you'll play a crucial role in driving customer engagement and loyalty.This is a challenging and rewarding role that requires a high level of customer service expertise, problem-solving skills, and adaptability. You'll be responsible for...


  • Sydney, New South Wales, Australia Zip Pay Full time

    Our BusinessAt Zip Pay, we believe in delivering exceptional customer experiences through innovative, people-centred products and services. Our goal is to build strong relationships with our customers and provide them with the best possible service.Job SummaryThis Leadership Role - Customer Service is an excellent opportunity for an experienced contact...


  • Sydney, New South Wales, Australia seek Full time

    Role SummaryWe are seeking a highly motivated and experienced Call Centre Operations Manager to join our dynamic team. As a key member of our leadership team, you will be responsible for delivering training and driving operational change in the business.This is an excellent opportunity for a hands-on professional who enjoys working in a fast-paced...


  • Sydney, New South Wales, Australia Living Life for Me Full time

    Calling Call Centre Managers: Transition to a Purpose-Driven Role in Personal DevelopmentJoin to apply for the Calling Call Centre Managers: Transition to a Purpose-Driven Role in Personal Development role at Living Life for Me.Are you an experienced Call Centre Manager seeking a fresh challenge? Imagine using your exceptional communication and interpersonal...

  • Call Centre

    19 hours ago


    Sydney, New South Wales, Australia CHU Full time

    National Customer Service Consultant at CHU Underwriting Agencies Pty LtdThis is a Contract/Temp jobLocation: Brisbane QLD (Hybrid)Classification: Customer Service - Call CentreKey Features:Hybrid working - work from home to suit your lifestyle and commitmentsExtensive training and support provided to flourish, career growth opportunitiesExceptional warm and...


  • Sydney, New South Wales, Australia Charterhouse Recruitment (Australia) Full time

    About the OpportunityWe are seeking a highly motivated Contact Centre Support Specialist to join our team. As a key member of our client's support team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our contact centre.Your primary responsibilities will include:Providing timely and effective...

  • High-Volume Manager

    3 days ago


    Sydney, New South Wales, Australia Austcorp Executive Recruitment PTY Ltd Full time

    Austcorp Executive Recruitment PTY Ltd seeks a results-driven individual to take on the challenge of Divisional General Manager for their Fit-out / Refurbishment business.This role requires a strategic thinker with expertise in managing delivery of large, diverse teams spread across a large geographic region, with a mix of high-volume, low-margin concurrent...


  • Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...


  • Sydney, New South Wales, Australia Living Life for Me Full time

    Job OverviewThis role offers an opportunity for experienced call centre managers to leverage their exceptional communication and interpersonal skills in a purpose-driven career. About UsLiving Life for Me is a globally renowned media company specializing in personal development programs that empower individuals worldwide to unlock their full potential and...


  • Sydney, New South Wales, Australia Charterhouse Recruitment (Australia) Full time

    Job Title: Customer Service Officer - Contact Centre EnvironmentJob Summary:We are currently recruiting for a Customer Service Officer to join our client's team in Parramatta on a 6 month contract. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer...


  • Sydney, New South Wales, Australia Getinge Full time

    Job DescriptionGreet visitors to the office and arrange couriers as needed.Provide customer service support in the call centre, including inbound and outbound calls and buddy training programs.Assist with general office housekeeping and administrative tasks.You'll work closely with our Team Leader, Customer Service, to ensure seamless delivery of customer...


  • Sydney, New South Wales, Australia Challenger Limited Full time

    Contact Centre Manager, Collections page is loadedContact Centre Manager, CollectionsApply locations Sydney CBD, NSW time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 28, 2025 (25 days left to apply) job requisition id R2015Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets (as...

  • Team Member

    7 days ago


    Sydney, New South Wales, Australia The Reject Shop Full time

    Apply now Job no: 499832Work type: CasualLocation: New South WalesCategories: Team MembersThis is the perfect job for youYou will be an integral part of our dynamic team, responsible for assisting customers, maintaining store operations, and promoting our products and services. With your exceptional communication skills and friendly personality, you will...


  • Sydney, New South Wales, Australia FIRST CONTACT Full time

    We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Macquarie Park, Sydney.We seek a customer experience champion who can help us deliver unscripted, personalised service in a corporate environment.This is an all-rounder role with a rotating roster across all areas. If you are looking for...


  • Sydney, New South Wales, Australia Belgravia Health and Leisure Group Pty Ltd Full time

    The Belgravia Health and Leisure Group Pty Ltd is committed to delivering high-quality leisure services to the community. As a Leisure Centre Team Member, you will play a vital role in ensuring the success of our centres by providing exceptional customer service and contributing to the overall maintenance and upkeep of our facilities.As a member of our team,...

  • Team Member

    7 days ago


    Sydney, New South Wales, Australia The Reject Shop Full time

    Apply now Job no: 499841Work type: CasualLocation: New South WalesCategories: Team MembersThen this is the perfect job for youYou will be an integral part of our dynamic team, responsible for assisting customers, maintaining store operations, and promoting our products and services. With your exceptional communication skills and friendly personality, you...