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Learning and Development Professional

2 months ago

Pymble, New South Wales, Australia Busways Full time
About the Role

We are seeking a highly motivated and experienced Learning and Development Officer to join our team in Region 7 depots (Ryde and Willoughby). This is an exciting opportunity to grow and develop within a dynamic and supportive work environment.

Key Responsibilities
  • Develop and maintain constructive working relationships with management and staff
  • Assess and coach new and existing employees in on-road driving skills, customer service, workplace safety, and ticket machine usage
  • Facilitate effective, interactive group training by creating a positive learning environment
  • Conduct technical training in on-road driving skills, vehicle and route familiarisation with positive outcomes for learners
  • Carry out coaching sessions and refresher training in technical driving skills
  • Maintain currency of knowledge on all policies, procedures, and legal requirements as well as maintaining a best practice approach
  • Manage your own daily schedule to ensure all training activities and assessments are completed
  • Research and utilise new learning and development content, methods, and materials for training
  • Work both autonomously and within a team environment to achieve KPIs and excellent training outcomes
Requirements
  • Certificate IV in Training and Assessment (highly regarded) or willingness to obtain
  • Current NSW Drivers' Authority or willingness to obtain
  • Current Drivers Licence (HR class minimum)
  • Proficient in Microsoft Office 365 suite
  • Strong communication, interpersonal, and problem-solving skills
  • Possess the ability to learn and understand material quickly in order to facilitate training sessions
  • Demonstrate a keen eye for detail, meticulous with paperwork, and the ability to maintain focus under pressure
  • Possess a demonstrated ability in successfully engaging learner groups using interactive and interesting techniques Intermediate computer skills
  • Willingness to adapt in a changing environment
  • Must be an Australian Citizen or Permanent Resident
About Busways

At Busways, our core focus is on quality customer service, stakeholder engagement, and employee development. We pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible.

We are a team that gets the job done, where no task is too big or small. We are collaborative within our team and across the organisation, while also working independently to contribute our unique skills and capabilities.

We care about our people and encourage employees to learn and develop, as well as offering great employee benefits including:

  • Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee
  • Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services
  • Career development opportunities available