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Senior Service Designer

2 months ago

District of Belconnen, Australia Local Peoples Full time
Job Description

Job Title: Senior Service Designer

Job Summary:

We are seeking a highly skilled Senior Service Designer to join our team at Local Peoples. As a Senior Service Designer, you will be responsible for designing end-to-end journeys of health services based on evidence of customer needs and strategic outcomes.

Key Responsibilities:

  • Design and deliver service design artefacts and communication materials, including current and future state journey maps, service blueprints, and personas.
  • Manage and deliver contextual research and insights to identify opportunities and deliver actionable recommendations.
  • Collaborate with cross-functional teams to identify problems, drive research, and pursue development activities to impactful conclusions.
  • Develop and manage strong stakeholder relationships and work collaboratively across the Agency to effectively deliver a customer-centric culture.
  • Lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities.

Requirements:

  • 5+ years' experience in human-centred design disciplines.
  • Tertiary qualifications in User Experience Design, Service Design, or related disciplines.
  • Proven experience working in Government.
  • Demonstrated experience designing for the health sector.
  • Strong communication, presentation, facilitation, interpersonal, and analytical skills.
  • Ability to communicate and negotiate effectively with all team members, especially those at senior levels.

Desirable Criteria:

  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery.
  • Experience in leading customer-centred design activities, including customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions.
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation.

What We Offer:

  • Opportunity to work with a certified B-Corporation and contribute to the social, environmental, and economic impact of our work.
  • Collaborative and dynamic work environment with a team of experts in human-centred design.
  • Professional development opportunities and support for career growth.

Clearance and Residency:

  • Must be able to obtain Baseline Clearance.
  • Ability to obtain and maintain national police check.
  • Australian Citizen.