
Customer Experience Specialist
7 days ago
Customer Experience Specialist
We are seeking passionate customer-facing professionals to join our dynamic team in Melbourne. As a Customer Experience Specialist, you will play a crucial role in assisting families and carers by answering inbound calls.
Your Key Responsibilities:
- Provide information and discuss available options with customers.
- Advise on services that support independent living at home, short-term and long-term care solutions.
Key Requirements:
- Exceptional Communication Skills: Ability to provide outstanding service to customers effectively and efficiently.
- Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software.
- Adaptability in a Busy Environment: Capability to manage inbound calls within a fast-paced contact center setting.
- Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers.
- Clear Verbal and Written Communication: Excellent communication abilities to convey information clearly.
- Eagerness to Learn: Willingness to acquire new skills and knowledge.
About Our Culture
We foster an inclusive culture that values diversity and talent. We believe in the strength of a diverse workforce and the importance of creating an environment where everyone feels valued and supported.
What's it like to work with us?
- A collaborative working culture where you'll feel part of a dynamic team.
- Opportunities for career progression with a company that invests in your professional growth and development.
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