Customer Experience Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCare Full time $40,000 - $60,000

Customer Experience Specialist

We are seeking passionate customer-facing professionals to join our dynamic team in Melbourne. As a Customer Experience Specialist, you will play a crucial role in assisting families and carers by answering inbound calls.

Your Key Responsibilities:

  • Provide information and discuss available options with customers.
  • Advise on services that support independent living at home, short-term and long-term care solutions.

Key Requirements:

  • Exceptional Communication Skills: Ability to provide outstanding service to customers effectively and efficiently.
  • Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software.
  • Adaptability in a Busy Environment: Capability to manage inbound calls within a fast-paced contact center setting.
  • Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers.
  • Clear Verbal and Written Communication: Excellent communication abilities to convey information clearly.
  • Eagerness to Learn: Willingness to acquire new skills and knowledge.

About Our Culture

We foster an inclusive culture that values diversity and talent. We believe in the strength of a diverse workforce and the importance of creating an environment where everyone feels valued and supported.

What's it like to work with us?

  • A collaborative working culture where you'll feel part of a dynamic team.
  • Opportunities for career progression with a company that invests in your professional growth and development.

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