ICT Manager

1 month ago

Brisbane, Queensland, Australia Department Of Transport And Main Roads QLD Full time
Job Title: Manager, Early Engagement

Join the Department of Transport and Main Roads QLD as a Manager, Early Engagement and play a key role in supporting the branch's customer-centric culture.

About the Role:

The Manager, Early Engagement will lead a team of Advisors to support customers when they engage with the Information Technology Branch. You will work closely with internal customers to understand their needs and requirements for new ICT solutions, as well as with colleagues in the IT branch to guide and connect customers with the right teams and processes.

Key Responsibilities:
  • Manage the pipeline of early engagement work received by the team from customers and prioritize, mentor, and coach team members to ensure business outcomes are achieved.
  • Develop and maintain relationships with key contacts for each Divisional Portfolio Board and ITB's Program Portfolio Office to advocate and embed the Early Engagement function.
  • Lead the development of strategies for areas of resistance for customers, track and report risks and issues for the pipeline of work.
  • Provide visibility of customer needs and progression of activities within the branch to ITB Leadership and provide inputs and updates to Project boards, ITB forums, and project working groups across Transport and Main Roads as required.
  • Build and maintain strong, positive, and constructive relationships with ITB teams and customers as an advocate for positive outcomes for customer requests.
Requirements:
  • Strong customer focus with proven experience in helping customers navigate complex ICT environments and associated processes.
  • Experience managing and leading high-performing teams in large complex organizations.
  • Exceptional communication skills to support strategic advice and stakeholder engagement and the capability to negotiate agreements, resolve conflicts, and advocate for mutually beneficial outcomes.
  • Excellent problem-solving and analytical skills with the ability to translate and align business needs with ICT concepts and processes.
What We Offer:
  • Work and life balance, including 'flex time' and flexible work arrangements with a working from home option.
  • Convenient northside location with ample parking and public transport nearby.
  • The chance to make a significant impact within a dedicated team.
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • Generous leave, including 4 weeks annual leave, 2 weeks sick leave per year, long-service leave after 7 years, parental leave, salary sacrificing, and generous superannuation.

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