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Global Forwarding Specialist

2 months ago

Port Melbourne, Australia C.H. Robinson Full time
Global Forwarding Agent Role

We're C.H. Robinson, a leading logistics platform, and we're seeking a skilled Global Forwarding Agent to join our team. As a key member of our operations team, you'll be responsible for managing the shipment lifecycle of global freight, providing exceptional customer service, and ensuring seamless logistics operations.

Key Responsibilities:
  • Manage and operate the shipment lifecycle of global freight, ensuring timely and efficient delivery.
  • Collaborate with international team members and third-party agents to ensure excellent customer service and creative problem resolution.
  • Build strong relationships with customers, responding promptly to their needs and resolving issues effectively.
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews and contribute to process improvements.
Requirements:
  • High school degree or equivalent.
  • Minimum 1 year of Global Forwarding experience.
Preferred Qualifications:
  • Values a diverse and inclusive work environment.
  • Proficient in Microsoft Office Suite.
  • Excellent communication, prioritization, and multi-tasking skills.
  • Proven track record of strong customer service skills.
  • Critical-thinking, flexibility, and problem-solving skills.
  • High level of attention to detail.
  • Ability to work in a fast-paced and deadline-driven environment.

We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

At C.H. Robinson Oceania, we're a proud Equal Opportunity employer offering flexible work to support a work/life balance along with a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well-regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.