Travel Money Expert

1 day ago

Mackay, Queensland, Australia beBeeCareer Full time $40,000 - $80,000
Customer Experience Specialist

Come work for a leading foreign exchange company. Founded in 1976, this company has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services.

The opportunity: You are a self-motivated, friendly retailer/customer service expert seeking a new challenge to join our retail team. You will be the face of our brand, promoting our exciting travel money products, exceeding customer expectations, and owning the store like it's your own.

Key Accountabilities:

  • Deliver excellence in customer service and achieve individual KPIs/targets
  • Maximize sales and promote to all customers our product range
  • Embrace the digital mindset via social media – Google reviews/Facebook/Instagram
  • Monitor stock levels and fully investigate overs and shorts (differences) and report
  • Comply with all company and location policy and procedures, including legal requirements

Your Experience:

  • Passion for Travel and positive can-do attitude
  • Excellent verbal communication and written comprehension skills
  • Able to work independently and as a member of a team
  • Enjoys working with numbers and detail in a structured environment
  • Retail, cash-handling, and/or banking experience is desirable (but not essential)
  • Ability to handle routine activities with attention to accuracy and detail
  • A strong record of performance delivery through increased sales and/or performance against KPIs
  • Ability to build and manage relationships across all levels, internally and externally

About Us:

Founded in 1976, this company has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services. We have developed a growing network of over 900 ATMs and more than 1,100 stores in some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

This company has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

Our Culture:

We pride ourselves on providing the best customer service in the industry as we play a vital part in our customer's travel journey. Our colleagues are our core and you will be joining a workplace that offers development opportunities, comprehensive training, a positive and team-oriented workplace culture that values work-life balance and is inclusive and supportive.

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