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Administrative Patient Service Specialist
2 weeks ago
We are seeking an experienced Patient Services Officer to join our team. As a key member of our administrative support staff, you will be responsible for providing exceptional patient service and ensuring the smooth operation of our clinic.
Key Responsibilities:
- Administrative Support: Provide administrative assistance to patients, doctors, and other staff members as required.
- Patient Service: Ensure a high level of patient service is provided, including meeting patient needs, maintaining patient service levels, and monitoring and reacting to patient feedback.
- Billing and Payment: Support patient billing and payment discussions with clarity, empathy, and professionalism.
- Scheduling and Coordination: Schedule doctor consultations, balance availability with clinical priorities, and coordinate all requirements to support successful doctor clinic visits.
- Correspondence and Documents: Manage incoming correspondence, including scanning, sorting, and appropriately actioning documents.
- Experience: Experienced in administrative roles within fast-paced, customer-focused settings, ideally within healthcare.
- Knowledge: Knowledgeable in patient billing processes and Medicare funding pathways.
- Skills: Confident in managing urgent matters and coordinating time-sensitive medical appointments with efficiency and care. Highly organized and articulate, with strong communication skills to engage effectively with both internal teams and external stakeholders.
- Ongoing Learning and Development: Ongoing learning and development opportunities to help you grow and succeed in your role.
- Culture and Community: A close-knit and supportive culture that empowers you to reach your full potential.
- Professional Development: Access to continuous professional development to keep pace with evolving clinical practices.
- Work-Life Balance: Comprehensive support for you and your loved ones, including confidential external coaching and counseling across wellbeing, nutrition, finance, and legal matters.
We are a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.
