Senior Care Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeCare Full time $90,000 - $120,000
Role Overview

This is a permanent position responsible for leading and coaching a team of care specialists. Their primary objective is to deliver high-quality technical and procedural advice, resolve escalated stakeholder enquiries, and manage complaints with empathy and professionalism.

Key Responsibilities
  • Lead a team to achieve effective member outcomes.
  • Provide subject matter expertise on complex enquiries.
  • Resolve complaints and assess enduring power of attorney and guardianship orders.
  • Organize debrief sessions for team wellbeing and psychological safety.
About the Position
  • Experience in superannuation or similar industry with knowledge of regulatory requirements.
  • Proven background in dispute resolution and handling customer enquiries.
  • Strong understanding of RG271 complaints legislation.


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