Customer Service Operations Manager

1 day ago

Brisbane, Queensland, Australia beBeeOperations Full time $76,515 - $78,700
Job Description

We are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.

You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities:
  • Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
Required Skills & Qualifications:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
Benefits:

This role offers a unique opportunity to make a significant impact on our customer service operations and drive business growth. As a member of our team, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

What We Offer:

We offer a dynamic and supportive work environment, with a focus on employee development and well-being. Our team is passionate about delivering exceptional customer service, and we are committed to providing our employees with the tools and resources they need to succeed.

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