Empowering Customer Connections

1 week ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $62,232 - $62,432
Customer Service Representative

Job Summary:

The Customer Service Representative plays a pivotal role in delivering exceptional customer experiences, serving as the primary point of contact for customer inquiries and account management. This position requires strong communication and interpersonal skills, enabling individuals to effectively understand and address customer needs.

Key Responsibilities:

  • First point of contact for customer service and account management
  • Ability to understand individual customer needs and deliver personalized solutions
  • Support customers through multiple channels, including voice, digital platforms, and social media
  • Work across systems and knowledge base to successfully address customer inquiries
  • Maintain strict confidentiality while dealing with personal and sensitive information

Requirements:

This role requires an individual who believes quality customer service is paramount, possessing excellent communication and problem-solving skills. The ideal candidate will demonstrate empathy and understanding of customer emotions and situations, be tech-savvy, and passionate about delivering exceptional customer experiences.

What We Offer:

  • Permanent employment with opportunities for career progression
  • Exclusive benefits and partnership discounts
  • Supportive team environment
  • Free parking and vibrant office space
  • Reward and recognition initiatives
  • Employee Assistance Program (EAP) for you and your family

Applicants must be at least 18 years of age, have full working rights in Australia, and ability to complete background and police checks.

We are committed to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.



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