Luxury Brand Ambassador

2 days ago

Adelaide, South Australia beBeeLeadership Full time $86,000 - $102,000
Job Overview">

As a Front Office Supervisor, you will be the face of our luxury brand, fostering memorable experiences for guests seeking a richer perspective on the world.

We are looking for someone with a thirst for travel and a genuine desire to make a difference. You will support line colleagues and leadership to ensure seamless operations and provide exceptional guest experiences.

Your responsibilities will include:

Guest Experience

  • Ensure that your team delivers exceptional service, meeting InterContinental Brand Standards
  • Provide personalized attention to all guests, taking the time to engage with them
  • Recognize and reward valued guests, such as IHG One Reward members and InterContinental Ambassadors
  • Respond to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction

People Management

  • Manage daily staffing and foresee staffing needs, plan, and assign work effectively
  • Train team members on systems, service, and quality standards
  • Provide regular feedback to improve team member performance
  • Be a role model and demonstrate a positive approach to team spirit through team support and communication

Financial Acumen

  • Maintain cost-conscious practices and adapt to business needs
  • Ensure accurate financial transactions and use of correct procedures
  • Report daily transactions and perform audit balances

Responsible Business Practices

  • Verify guest billing instructions and credit for compliance with hotel credit policy
  • Cooperate in workplace health, safety, and wellbeing initiatives
  • Participate in investigations of workplace hazards and recommend corrective actions

Requirements">

We require:

What we need from you

  • Experience: 2+ years in front desk or guest service, and 1+ year in supervisory or team leader positions
  • Bachelor's degree or higher education qualification in Hotel Management or Business Administration
  • Excellent communication skills and problem-solving abilities
  • Fluency in English, with additional language skills desirable
  • Flexibility, including night, weekend, and holiday shifts
  • Compliance with minimum age requirements and physical demands (up to 23kgs)
  • Literacy and basic computer skills

Benefits">

Join us and enjoy a range of benefits that support your well-being and career growth, including:

- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options

Culture">

At our organization, we welcome everyone and celebrate differences. We promote a culture of trust, support, and acceptance, providing equal employment opportunities to applicants and employees. We strive to create inclusive teams where colleagues feel valued and empowered to grow and succeed.

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