Application Support Analyst
3 weeks ago
Job Details:
BOQ Group is seeking an experienced Application Support Analyst to provide second-level support for our Retail and Business Banking platforms.
Key Responsibilities:
- Investigate, diagnose, and resolve application issues in collaboration with business stakeholders, vendors, and other suppliers.
- Support and manage key digital banking applications and platforms.
- Ensure high-quality customer service and meet/exceed KPIs and SLAs.
- Work closely with offshore teams to monitor batch jobs and troubleshoot issues.
- Prevent re-occurrence of incidents by driving internal or external teams to identify solutions.
About You:
- Experience in a support or service desk role, with expertise in software applications.
- Customer service champion with a genuine interest in helping business teams and customers.
- Proven track record of meeting/exceeding KPIs and SLAs.
- Able to take responsibility for customer needs and satisfaction.
- High attention to detail with strong problem-solving skills.
About Us:
BOQ Group is a unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. We foster an inclusive workspace that values and leverages difference, and we're committed to diversity and an inclusive workforce.
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