Application Support Analyst

3 weeks ago


Brisbane, Queensland, Australia Bank of Queensland Full time

Job Details:

BOQ Group is seeking an experienced Application Support Analyst to provide second-level support for our Retail and Business Banking platforms.

Key Responsibilities:

  • Investigate, diagnose, and resolve application issues in collaboration with business stakeholders, vendors, and other suppliers.
  • Support and manage key digital banking applications and platforms.
  • Ensure high-quality customer service and meet/exceed KPIs and SLAs.
  • Work closely with offshore teams to monitor batch jobs and troubleshoot issues.
  • Prevent re-occurrence of incidents by driving internal or external teams to identify solutions.

About You:

  • Experience in a support or service desk role, with expertise in software applications.
  • Customer service champion with a genuine interest in helping business teams and customers.
  • Proven track record of meeting/exceeding KPIs and SLAs.
  • Able to take responsibility for customer needs and satisfaction.
  • High attention to detail with strong problem-solving skills.

About Us:

BOQ Group is a unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. We foster an inclusive workspace that values and leverages difference, and we're committed to diversity and an inclusive workforce.



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