Clinical Support Specialist
2 months ago
About the Role
At Smith+Nephew, we are seeking a highly skilled Clinical Support Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional clinical support to customers within the hospital environment.
Key Responsibilities
- Provide clinical support to customers on products, maintaining a high level of product knowledge.
- Support surgical procedures on a range of products on an 'as required' basis.
- Handle the clinical training and in-servicing schedule in alignment with the sales strategy.
- Improve operating efficiencies, including management of surgeon preferences and integration of warehouse and customer service initiatives.
- Ensure the appropriate execution of the shared calendar.
- Provide support in the capacity of a Territory Manager if required.
Requirements
- Prior orthopedics theatre nursing experience.
- Proven experience in a similar clinical support role in surgical devices, ideally in orthopedics.
- Physiotherapy background may also be considered.
- Good understanding of the operating theatre environment and surgical procedures.
- Good understanding of the Australian public and private healthcare system.
- Extensive understanding of orthopedic products and industry - technical terminology and clinical knowledge.
- Good interpersonal skills and the ability to develop relationships with internal and external customers.
- Highly focused on exceeding customer expectations.
- Attention to detail and committed to excellence.
- Outstanding problem-solving skills.
What We Offer
- Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Thriving on Diversity.
- Work/Life Balance - Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.
- Flexibility - Hybrid Work Model (For most professional roles).
- Training - Hands-On, Team-Customized, Mentorship.
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