Clinical Support Specialist

2 months ago


Perth, Western Australia Smith+Nephew Full time

About the Role

At Smith+Nephew, we are seeking a highly skilled Clinical Support Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional clinical support to customers within the hospital environment.

Key Responsibilities

  • Provide clinical support to customers on products, maintaining a high level of product knowledge.
  • Support surgical procedures on a range of products on an 'as required' basis.
  • Handle the clinical training and in-servicing schedule in alignment with the sales strategy.
  • Improve operating efficiencies, including management of surgeon preferences and integration of warehouse and customer service initiatives.
  • Ensure the appropriate execution of the shared calendar.
  • Provide support in the capacity of a Territory Manager if required.

Requirements

  • Prior orthopedics theatre nursing experience.
  • Proven experience in a similar clinical support role in surgical devices, ideally in orthopedics.
  • Physiotherapy background may also be considered.
  • Good understanding of the operating theatre environment and surgical procedures.
  • Good understanding of the Australian public and private healthcare system.
  • Extensive understanding of orthopedic products and industry - technical terminology and clinical knowledge.
  • Good interpersonal skills and the ability to develop relationships with internal and external customers.
  • Highly focused on exceeding customer expectations.
  • Attention to detail and committed to excellence.
  • Outstanding problem-solving skills.

What We Offer

  • Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Thriving on Diversity.
  • Work/Life Balance - Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.
  • Flexibility - Hybrid Work Model (For most professional roles).
  • Training - Hands-On, Team-Customized, Mentorship.


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