Service Centre Support Specialist

1 week ago


Perth, Western Australia Programmed Full time

About the Role

We are seeking a customer-focused Service Centre Support Specialist to join our team. As a key point of contact for facility contacts, you will be responsible for providing high-quality customer service and ensuring that maintenance work orders are completed efficiently.

Key Responsibilities

  • Provide exceptional customer service via phone and other communication channels.
  • Liaise with internal and external stakeholders to ensure seamless communication and relationship-building.
  • Enter accurate information into the system, allocate and schedule trades, and monitor work orders to ensure timely completion.
  • Ensure compliance with all files and records, and maintain a busy outlook email inbox.

Requirements

  • Minimum 1 year experience in a high-volume customer service/call centre environment.
  • Exceptional communication and multitasking skills.
  • Proactive and organized with the ability to learn quickly.
  • C-class driver's licence.

About Us

At Programmed, we are committed to creating a safe and inclusive environment that values diversity and respects individual styles, backgrounds, and perspectives.



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