Service Centre Support Specialist
1 week ago
About the Role
We are seeking a customer-focused Service Centre Support Specialist to join our team. As a key point of contact for facility contacts, you will be responsible for providing high-quality customer service and ensuring that maintenance work orders are completed efficiently.
Key Responsibilities
- Provide exceptional customer service via phone and other communication channels.
- Liaise with internal and external stakeholders to ensure seamless communication and relationship-building.
- Enter accurate information into the system, allocate and schedule trades, and monitor work orders to ensure timely completion.
- Ensure compliance with all files and records, and maintain a busy outlook email inbox.
Requirements
- Minimum 1 year experience in a high-volume customer service/call centre environment.
- Exceptional communication and multitasking skills.
- Proactive and organized with the ability to learn quickly.
- C-class driver's licence.
About Us
At Programmed, we are committed to creating a safe and inclusive environment that values diversity and respects individual styles, backgrounds, and perspectives.
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