
Exceptional Service Professional
5 days ago
Senior Customer Support Specialist Role
The successful candidate will provide exceptional customer service and outcomes in a dynamic environment, working collaboratively as part of a team with high attention to detail and problem-solving skills.
Key Responsibilities:
- Communicate order status updates to customers
- Process customer credits and returns efficiently
- Raise purchase orders (POs) promptly
- Maintain systems and orders, including month-end processing tasks
- Obtain delivery dockets and invoices as requested by customers
- Update customer POs, freight, site contact details, etc. regularly
- Set up customer interfaces using SharePoint tools
- Support other administrative streams as required
About Your Background
To succeed in this role, you will have:
- Previous experience in customer service roles
- A strong foundation in administration principles
- High computer literacy skills
- Confident relationship-building abilities and stakeholder partnership experience
About Our Work Environment
We offer a full-service reinforcing supplier environment to tier 1 builders and mega infrastructure projects across Australia, providing quality innovative solutions from prefabricated reinforcing to patented high strength steel and state-of-the-art 3D modeling technology.
Career Advancement Opportunities
We commit to offering a supportive work environment, providing fulfilling careers and opportunities for growth from apprentices and graduates to experienced professionals.
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