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Solutions Expertise Professional

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Maroochydore, Queensland, Australia beBeeService Full time $55,000 - $70,000
**Customer Service Specialist Role**We are seeking a skilled Customer Service Specialist to join our dynamic team in Maroochydore. As a key member of the team, you will play a pivotal role in delivering exceptional customer experiences in a fast-paced contact centre environment.About the Position

The ideal candidate will be an expert in providing comprehensive information on government programs and processes. They will leverage their knowledge base to answer complex enquiries, consistently maintaining a positive, empathetic, and professional approach in every interaction.

Your Key Responsibilities
  • Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
  • Develop into a trusted resource, providing detailed information on government programs and processes.
  • Maintain a positive, empathetic, and professional approach in every interaction.
  • Master complex enquiries, leveraging your knowledge base and problem-solving skills.
What We Offer

We celebrate and reward our team members as part of our high-performance culture, offering financial and non-financial incentives. We also provide career growth opportunities, a healthy work-life balance, and employee discounts through our partner program.