Transport Service Advocate

4 days ago

Adelaide, South Australia beBeeCommunity Full time $58,709 - $63,354
Customer Support Representative

We are seeking a skilled and customer-focused professional to join our team, supporting the community through various service platforms.

This role requires effective communication skills, enthusiasm for delivering high-quality service, and adaptability to new technologies and situations.

  • Exceptional communication skills to convey information clearly to diverse customers.
  • A passion for providing responsive, helpful service that positively impacts the community.
  • Ability to resolve queries and handle challenging situations with professionalism and empathy.
  • A team-oriented attitude, sharing knowledge and contributing to group success.
  • Flexibility and adaptability to new tools and technologies.

This opportunity offers a flexible working environment with varied hours to suit your lifestyle. If you're committed to delivering outstanding service and want to make a difference in our community's transport experience, we'd love to hear from you.

Key Responsibilities:

This frontline position involves operating across multiple service channels, including phone, in-person enquiries, and written correspondence.

You will be responsible for:

  1. Multitasking effectively across service channels.
  2. Providing accurate and timely information to customers.
  3. Resolving customer queries and issues efficiently.
Requirements:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability to changing situations and priorities.
  • A strong commitment to delivering high-quality service.
What We Offer:

We offer a dynamic and supportive work environment with opportunities for growth and development.

As a valued member of our team, you can expect:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive work culture.

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