Restaurant Operations Manager
6 days ago
About Sofitel Mumbai BKC
Sofitel Mumbai BKC is a luxury hotel escape in the heart of Mumbai, combining French elegance and modern luxury. We curate dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience while overlooking the city skyline.
Job Description:
- We are seeking a seasoned General Manager to oversee the operations of our renowned restaurant.
- This 'hands-on' role requires effective people management, exceeding guest expectations at each contact point, and maximising revenue opportunities while maintaining cost controls.
- You will provide exceptional service while working as part of a team, ensuring procedures and policies are established through consultation with management and maintained through training, workplace observation, coaching, and development of individuals.
Responsibilities:
- Demonstrate ownership of the outlet through commitment to key areas of responsibility.
- Oversee the administration, orientation, and induction of all ambassadors in the department.
- Be present in the hotel as required by business demands or guest and ambassador needs.
- Manage the effective use of yield within the restaurant for all meal periods.
- Supervise, develop, and support ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
- Achieve a level of service quality and professionalism that consistently meets and exceeds the expectations of guests and market expectations.
- Attend to major operational problems and needs promptly, including guest complaints, enquiries, and requests. Practice positive problem-solving in all aspects of guest service.
- Lead by example when attending to internal and external guest requests. Show efficiency in constantly striving to provide total guest satisfaction.
- Ensure all ambassadors under direct supervision are managed in accordance with the relevant award, individual contract, workplace agreement, or collective/individual agreement.
Requirements:
- Minimum of 4 years managerial experience with a track record of managing large teams.
- Good understanding of local and international wines.
- Full availability across 7 days, AM and PM.
- Excellent communication skills.
- Must have full working rights in Australia; no sponsorship available.
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