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Restaurant Operations Specialist

1 week ago

Melbourne, Victoria, Australia Zenput Full time

Crunchtime's software solutions cater to the needs of global restaurant brands, enabling them to manage their operations efficiently. Our platform serves as the source of truth for work happening across the organization, aligning everyone from headquarters to the field to the stores. The end goal is to improve the way work gets done in the field, ensuring every location operates like your best location.

About the Role

We are a group of cooperative, fun, and caring contributors who like to laugh and provide each other with the support, tools, and know-how to succeed with our customers and our team. This CSM role will manage our customers across all platforms, driving successful adoption and retention of all Crunchtime products within their portfolio.

Becoming an expert on the value of Crunchtime platforms is crucial, providing credible guidance on how best to apply the tool to their specific operational processes and business challenges. A consultative approach is used to help customers optimize product value by teaching them how to leverage new or unused features.

  • Drive customer success through proactive engagement and timely issue resolution.
  • Become an expert on the value proposition of Crunchtime's software solutions.
  • Collaborate with internal teams to translate customer feedback into actionable insights.
  • Identify opportunities for growth and expansion within existing customer relationships.
Requirements
  • An excellent communicator with exceptional interpersonal skills.
  • A natural problem-solver with a focus on efficiency and process improvement.
  • A project manager with a keen eye for detail and ability to prioritize tasks effectively.
  • A creative thinker who can adapt to rapidly-changing priorities in a fast-paced environment.