Social Media Community Manager

3 days ago

Melbourne, Victoria, Australia beBeeCommunity Full time $90,000 - $110,000

We are seeking a skilled Social Media Community Manager to shape the online presence of a renowned brand.

The ideal candidate will lead community management, develop engaging strategies, and support content creation and publishing in a highly collaborative role.

About the Role

As a Social Media Community Manager, you'll be responsible for managing daily community engagement across all social media platforms, developing and implementing community engagement strategies, monitoring brand sentiment, and addressing community concerns proactively.

You'll collaborate with the Customer Service team to provide timely solutions and execute the content calendar using social media management platforms for publishing and scheduling.

Key Responsibilities:

Community Management & Strategy

• Manage daily community engagement across all social media platforms.

• Develop and implement community engagement strategies.

• Monitor brand sentiment and address community concerns proactively.

• Respond to reviews on platforms like TrustPilot and Product Review.

• Collaborate with the Customer Service team to provide timely solutions.

Social Media Management & Publishing

• Execute the content calendar using social media management platforms for publishing and scheduling.

• Optimise content for each platform.

• Conduct social listening to identify trends and conversations.

• Monitor local competitor activity.

• Ensure consistent brand voice.

Content Production Support

• Edit and optimise visual assets for social platforms.

• Create platform-specific content variations.

• Edit user-generated content.

• Develop simple graphics and videos for reactive content.

Analytics, Insights & Reporting

• Provide actionable insights from social listening data.

• Track and analyse community health metrics.

• Present monthly performance reviews.

Requirements:

• 3-5 years of experience in social media and community management.

• Demonstrated success in growing and engaging online communities.

• Experience managing brand reputation and crisis communications.

• Proficiency in Social Media Management tools.

• Deep understanding of social media platforms and best practices.

• Experience with review management and reputation platforms.

• Bachelor's degree in Marketing, Communications, Digital Media or related field.

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