Front Office Operations Director

4 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $72,000
Job Title

Front Office Manager

About the Role

This is a leadership position that oversees the front office and housekeeping functions. The successful candidate will be responsible for ensuring seamless operations and exceptional guest experiences.

  • Manage the smooth operation of the front office and housekeeping departments, including emergency management when required.
  • Provide outstanding, personalised service to guests at every interaction, creating memorable experiences for all.
  • Lead, motivate and supervise team members with kindness and empathy, fostering high performance and engagement.
  • Support other departments with a hands-on approach, participating in tasks such as check-in, cleaning rooms, responding to enquiries and managing employee life cycles.
  • Monitor and respond to guest reviews, identifying trends and implementing action plans to enhance the guest experience.
  • Complete administration requirements, including reporting, stock take and ordering, rosters and liaising with other departments to ensure a seamless guest experience.
  • Handle guest complaints efficiently, with dignity and respect for both the guest and the organisation's reputation.
Requirements

To be considered for this role, you should have:

  • A strong background in hospitality with operational experience in Front Office or Housekeeping, preferably at Assistant Manager-level.
  • Demonstrated leadership and management skills, with a vibrant and outgoing personality that engages with guests and ensures memorable stays.
  • Experience in implementing initiatives to achieve departmental targets, with strong Microsoft office skills and proficiency in property management systems.
  • Flexibility to work varied rotas, including mornings, nights, weekends and public holidays.
Benefits

As a member of our team, you can expect:

  • A flexible roster, allowing you to balance work and personal life.
  • Access to discounts on accommodation, food and beverage globally, as well as partner perks.
  • Endless career opportunities and access to in-house learning and development through our Academy program.

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