Transformative Customer Experience Director

2 days ago

Williamstown, South Australia beBeeLeadership Full time $100,000 - $150,000
Customer Experience Leadership Role

This is an exciting opportunity to make a difference in the health and wellbeing of Australians.

The Customer Experience Leader will be responsible for leading a team of individual contributors, monitoring operational activity, and championing innovation and change.

The ideal candidate will have 3-5 years of experience in customer experience management or customer service leadership, with exceptional communication, interpersonal, and leadership skills.

  • Main Responsibilities:
  • Lead and manage a team of individual contributors in the Customer Experience Centre.
  • Monitor operational activity and ensure consistent achievement of operational performance.
  • Champion innovation and change, building a culture of continual improvement.
  • Enable the success of healthcare professionals and improve patient lives through exceptional leadership.

About the Role

This role offers a range of benefits and perks, including access to a benefits platform, fitness passport, corporate health insurance discounts, career growth opportunities, and confidential health and wellbeing support.

We provide pathology services to hospitals and communities, offering interstate mobility and job security. Our team employs over 8,000 passionate people across Australia.

This position requires strong internal and external stakeholder management, as well as passion for customer solutions and commitment to continuous improvement.

Requirements
  • Key Requirements:
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams.
  • Strong internal and external stakeholder management.
  • Passion for customer solutions and commitment to continuous improvement.

What We Offer

As a valued member of our team, you will have access to a range of benefits and perks, including a benefits platform, fitness passport, corporate health insurance discounts, career growth opportunities, and confidential health and wellbeing support.

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