Director of Customer Advocacy

5 days ago

Sydney, New South Wales, Australia beBeeExcellence Full time $180,000 - $230,000

Lead Customer Experience Strategist

">
  • We're seeking a senior leader to shape the future of virtual banking and elevate customer experiences through strategic design and delivery.

About the Role

">
  • Drive operational performance disciplines to achieve service level agreements (SLAs) across Virtual Banking.
  • Optimize sales and service processes, implementing key performance initiatives.
  • Partner with Digital, IT, and external parties to evolve customer engagement across voice, messaging, and digital platforms.
  • Implement AI, self-service, and omnichannel solutions for different customer segments.
  • Lead change management initiatives, assessing and embedding key changes while driving business transformation.
  • Manage risk and compliance effectively, balancing operational effectiveness and fostering a strong risk culture.

Your Key Responsibilities

">
  • Develop and execute strategies that drive improvement in Virtual Banking performance, uplift banker engagement, ensure continuous process improvement, and build strong customer advocacy.
  • Promote a proactive and results-focused approach, ensuring the organisation stays ahead in a rapidly evolving industry.

Requirements

">
  • A deep understanding of customer excellence, contact centre management, and emerging contact centre technologies.
  • Extensive knowledge of customer needs, pain points, emerging technologies, and AI, as well as contact centre operations, market trends, and the competitive landscape.

What You'll Bring

">
  • A dynamic and engaging leadership style that fosters collaboration and innovation.
  • Strong problem-solving skills, with the ability to identify and address complex challenges.
  • A passion for delivering exceptional customer experiences.

  • Director, Customer Advocacy

    7 days ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Director, Customer Advocacy

    7 days ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewDirector, Customer Advocacy role at Transport for NSWOrganisation/Entity: Transport For NSWJob category: Senior ExecutiveJob location: Sydney, NSW, AU, 2020Job reference number: 101084Employment type: Fixed Term Full-TimeSalary range: An attractive remuneration packageRole summary and purpose: NSW Motorways Customer Advocate: Ensuring Fair Outcomes...

  • Director, Customer Advocacy

    3 days ago

    Sydney, New South Wales, Australia Transport For Nsw Full time

    Overview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport For NSW Full time

    Overview NSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road Users Serve as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and...

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewNSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand....

  • Director, Customer Advocacy

    2 weeks ago

    Sydney, New South Wales, Australia Transport for NSW Full time

    OverviewNSW Motorways Customer Advocate: Ensuring Fair Outcomes for Toll Road UsersServe as an independent voice for toll road users to ensure their interests are central to the operation, service design, and governance of NSW toll roads.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand....

  • Customer Advocacy Program Lead

    7 days ago

    Sydney, New South Wales, Australia beBeeGovernance Full time $100,000 - $110,000

    Job Summary:We are seeking an Advocacy & Governance Specialist to support our advocacy for fair and empathetic outcomes for those we serve across all schemes.This role will assist with the identification of best practice customer advocacy approaches, maintain enterprise policies, standards, and principles for putting those we serve first, and ensure...

  • Customer Advocacy Officer

    6 days ago

    Sydney, New South Wales, Australia Hsbc Full time

    Some career choices have more impact than others.We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.As an HSBC employee in Australia, you'll have access to tailored professional development...

  • Customer Advocacy Strategist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $160,000 - $200,000

    Job OverviewThe Customer Advocacy Strategist role is a newly created position responsible for ensuring fair outcomes for toll road users.This strategic leader will require expertise in communication, problem-solving, empathy and conflict resolution to foster satisfaction and service experiences that transform lives of customers, motorists and community.Key...

  • Manager Customer Advocacy Team

    7 days ago

    Sydney, New South Wales, Australia Qantas Airways Limited Full time

    Lead the daily operation of the Customer Advocacy Team of Customer Advocacy Consultants with a strong emphasis on performance management, senior stakeholder engagement, confidentiality and sensitivity- Drive customer advocacy and exemplify a customer-centric mindset while protecting Qantas' brand, reputation and legal position- Full time permanent position...