Virtual Care Specialist

1 day ago

Newcastle, New South Wales, Australia beBeeHealthcare Full time $62,836 - $104,259

Role Overview

The Virtual Health Clinician plays a vital role in supporting Australians with their health concerns through the Healthdirect Helpline.

This role involves providing guidance to callers who are unsure if they should see a doctor or manage their condition at home, assessing symptoms, and recommending the appropriate time and place of care.

Key responsibilities include:

  • Providing health information and conducting comprehensive telephone assessments
  • Recommending the appropriate time and place of care and referring callers to other services as needed

About the Role

As a highly skilled and experienced Registered Nurse, you will be driven by a passion for delivering exceptional virtual care. To be successful in this role, you'll need:

  • Unrestricted AHPRA registration as a Registered Nurse for a minimum of 3 years
  • At least 3 years of full-time (or equivalent) clinical experience within the last 5 years as a Registered Nurse
  • A varied nursing background involving substantial public contact, including complex primary health, acute medical, or emergency department settings
  • Confidence in applying critical thinking and clinical judgment in high-pressure situations across all age groups and clinical presentations
  • Exceptional communication skills both written and verbal, with the ability to communicate with compassion and professionalism
  • A high affinity with using computer systems, including telehealth platforms, databases, and digital communication tools

Benefits

By working as a Virtual Health Clinician, you can make a significant impact on the health and well-being of our community, while also reducing avoidable strain on emergency services. You will work with a team of dedicated professionals to support Australians with their healthcare needs and connect consumers to the right care at the right time, the first time.

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