Community Care Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeCleaner Full time $13,572 - $15,564
Job Title: Community Care Specialist

This position plays a vital role in maintaining a safe and clean environment for all staff and residents.

The Community Care Specialist is responsible for providing general cleaning duties as instructed by management, adhering to established schedules and protocols. Essential responsibilities include:

  1. Cleaning, washing, sweeping, mopping, dusting, polishing and vacuum cleaning of designated areas to the required standard.
  2. Emptying litter bins and removing waste to designated areas.
  3. Responding to emergency calls during normal working hours and on rostered shifts.
  4. Maintaining records of completion of cleaning scheduled duties.
  5. Safely storing and using cleaning agents, including correct usage in the correct quantities for each task.

In addition, this role involves managing complaints in a timely and transparent manner, investigating causes and developing strategies to prevent re-occurrence, and reporting all complaints to management.

Key Responsibilities:

  • Provide general cleaning duties as instructed.
  • Clean, wash, sweep, mop, dust, polish and vacuum clean designated areas.
  • Empty litter bins and remove waste to designated areas.
  • Respond to emergency calls.
  • Maintain records of completion of cleaning scheduled duties.
  • Safely store and use cleaning agents.
  • Manage complaints in a timely and transparent manner.

Workplace Health and Safety:

This role participates in risk management and infection control programs and contributes to a clean and safe work environment to ensure safety of residents/visitors, other staff and self.

Reports immediately any equipment or situation that is hazardous or has the potential to be a safety issue.

Participates in problem-solving process to resolve OH&S and infection control issues.

Physical Demands:

This role requires walking, standing, climbing, bending forward, kneeling down, crawling, reaching and grasping, pushing and pulling objects, repetitive bending and lifting of items, and repetitive hand and arm movements.

Professional Conduct and Expectations:

A high standard of personal appearance and conduct is expected of every employee.

Respectful language and manner toward residents, visitors and to each other.

Flexible and enthusiastic attitude toward undertaking a variety of tasks.

Excellent level of customer service to both internal and external customers.

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