Service Architect

2 weeks ago


Macquarie Park, Australia FinXL Full time

Job Title: Service Architect

FinXL is a leading IT professional services organization, and we are seeking a highly skilled Service Architect to join our team. As a Service Architect, you will play a critical role in designing and implementing technical solutions that meet the needs of our enterprise clients.

Key Responsibilities:

  • Develop and maintain technical designs and architectures for contact center solutions
  • Provide technical advice and expertise to support the development and implementation of technical solutions
  • Collaborate with cross-functional teams to ensure alignment and effective communication
  • Stay up-to-date with industry trends and emerging technologies to ensure the delivery of innovative solutions

Requirements:

  • Minimum 7 years of technical experience, with at least 3 years in a pre-sales/embedded architect role
  • Experience in developing detailed customer technical designs, bills of materials, and client proposals
  • Strong technical knowledge of contact center technologies, including Genesys, NICE CXone, and session border controllers
  • Excellent communication and presentation skills, with the ability to engage with technical and non-technical stakeholders

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a highly skilled Service Architect with a passion for delivering innovative technical solutions, please submit your application through the link below.


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