Ward Officer

4 weeks ago


Brisbane, Queensland, Australia Brisbane City Council Full time

Company Overview:

The Walter Taylor Ward Office is a vital part of the Brisbane City Council, serving the communities of Fig Tree Pocket, Indooroopilly, St Lucia, and parts of Chapel Hill, Taringa, and Toowong. Our ward is thriving with activity and growth, featuring various sports groups, small businesses, schools, aged care homes, parks, and more.

About the Role:

We are seeking a highly skilled and experienced Ward Officer to join our team in providing exceptional customer service and office administration. As a key member of our office, you will be responsible for delivering outstanding results for our residents and the wider community.

Key Responsibilities:

  • Providing high-quality administrative and customer service tasks
  • Managing customer requests in a Customer Database system
  • Organizing documents, monitoring budgets, and assisting in preparing for meetings
  • Liaising effectively with customers and Council officers through various channels
  • Researching, writing reports, and handling sensitive information
  • Utilizing social media channels and photo editing software
  • Working autonomously and collaboratively within a team environment

Requirements:

  • Demonstrated customer service experience with a strong focus on outcomes and resolving diverse customer requests
  • Proven experience in providing quality administrative and secretarial support
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced setting and manage competing demands and priorities

What We Offer:

  • A competitive salary estimated at $80,000 per annum, commensurate with experience
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A safe and inclusive workplace culture

About Us:

Brisbane City Council is a multi-award-winning accessible and inclusive workplace where our people represent the diverse communities we serve. We are committed to creating a workplace that values diversity, equity, and inclusion.


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