Experience Designer
1 week ago
We are looking for a Service Experience Specialist to reimagine how our members engage across digital and non-digital channels.
This role involves uncovering insights through research and data, mapping current journeys, and co-designing future experiences that are human-centred and business-smart.
You will collaborate with cross-functional teams, run workshops, prototype solutions, and advocate for member needs throughout the organisation.
Key responsibilities include:
- Collaborating with cross-functional teams
- Running workshops and designing prototypes
- Advocating for member needs
About You
To be successful in this role, you will have around 2 years' experience in a consulting or corporate environment.
You will bring a strong grasp of human-centred design and design thinking, and know how to turn data and insights into meaningful solutions.
Desirable skills include:
- Knowledge of tools like Sketch, Adobe, or InVision
- Qualification in design or a related field
About Our Organisation
Our purpose is to bring a human touch to healthcare.
We cover 2 million members with health, life, travel and pet insurance.
Our values guide us in delivering high-quality care to our members.
What We Offer
As an employee, you can expect:
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- Access to a range of benefits, including health and wellbeing programs
Join our community and be part of making a meaningful impact on people's lives.
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