Unlock Your Analytical Potential: Become a Data-Driven Expert
2 days ago
Are you looking for a role that unleashes your analytical potential? A Performance Reporting Analyst position has become available with a prominent agency.
This is an opportunity to take the lead in uncovering data complexities, providing actionable insights and analytics into operational performance and customer contact behavior. Your expertise will be crucial in identifying trends, enhancing call centre performance, and delivering exceptional customer experiences.
The job entails transforming complex data into compelling narratives that resonate with stakeholders. You will need to deliver insightful intelligence by reporting and analysing unexpected call demand and contact centre performance. This involves assessing the impact of demand on the environment, contributing to forecasting and optimising the call centre.
Key Responsibilities include:
- Transforming complex data into compelling stories
- Delivering actionable intelligence by reporting and analysing unexpected call demand and contact centre performance
- Assessing the impact of demand on the environment, contributing to forecasting and call centre optimisation
- Utilising advanced skills in Microsoft Excel (Power Query, Power Pivot) and the MS Office suite to manipulate, present, and analyse data effectively
- Collaborating with various teams to develop high-level reports and correspondence
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Unlock Your Potential in Vacation Sales
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Graduate Analytics Professional
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Accelerate Your Career
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