Experienced Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia Marsh Pty Ltd Full time

Marsh Pty Ltd is looking for qualified candidates for the following role:

Senior Claims Advisor

What to Expect:

We present an exciting opportunity for a seasoned Senior Claims Advisor to become part of the Global Claims Technical & Operations team, focusing on servicing our esteemed portfolio of Financial Institutions and Professional Indemnity Design & Construct clients, particularly in the realm of Financial & Professional lines claims.

Benefits for You:

At Marsh, we believe that creating an environment where everyone feels comfortable to be their authentic selves is essential. We offer a range of benefits to ensure our colleagues feel appreciated each day:

  • Comprehensive training and development initiatives, fostering a culture of ongoing learning.
  • A professional atmosphere where your career trajectory is prioritized and supported within our global framework.
  • A vibrant team culture with dynamic and encouraging colleagues.
  • Flexible workspaces that promote hybrid working arrangements.
  • Your well-being is paramount – enjoy access to Employee Assistance Programs, Salary Continuance protection, and flu vaccinations.

Your Responsibilities:

  • Manage specialized financial lines claims.
  • Deliver high-quality technical guidance and support to clients, from the initial notification to the insurer through to final resolution, ensuring the client's interests are safeguarded.
  • Offer expert advice to clients and brokers regarding policy coverage and interpretation, advocating for clients in instances of insurer indemnity denials.
  • Lead the negotiation process for settlements on behalf of clients.
  • Serve as a trusted advisor to a portfolio of clients, showcasing value and driving outcomes.
  • Oversee external providers and collaborate with panel solicitors, loss adjusters, and investigators as necessary.
  • Address inquiries from brokers and clients promptly.
  • Conduct meetings and liaise with clients, insurers, claimants, and external providers.
  • Manage moderate to complex claims in alignment with the Company's procedures and Client Service Agreements.
  • Prepare regular claims reports, including analysis of claims trends and summaries for clients and brokers.
  • Maintain thoroughly documented electronic files in accordance with Company standards, ensuring a system-prompted diary follow-up on each claim.
  • Identify opportunities for claims referrals and collaborate with our Advocacy team on claims issues.

Desired Qualifications:

  • At least 3 years of experience in handling financial lines claims.
  • Strong verbal communication and advanced written communication skills.
  • Ability to cultivate and enhance relationships with clients, insurers, and their representatives.
  • Proficient negotiation and persuasion abilities.
  • Demonstrated practical commercial acumen and business insight.
  • Attention to detail and capability in claims analysis.
  • A collaborative work approach.
  • Results-oriented mindset.

What Sets You Apart:

  • A law degree and experience within the legal sector.
  • ANZIIF qualification.

If you seek a challenging role within a truly global organization dedicated to innovation and excellence, Marsh is the place for you.

About Marsh:

Marsh is the leading insurance broker and risk advisor globally. With over 45,000 professionals operating in more than 130 countries, Marsh provides commercial and individual clients with data-driven risk solutions and advisory services. Marsh is part of Marsh McLennan (NYSE: MMC), the foremost global professional services firm specializing in risk, strategy, and people. With annual revenues nearing US $20 billion and 85,000 employees worldwide, MMC assists clients in navigating an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

Diversity and Inclusion:

Marsh McLennan is committed to fostering a diverse, inclusive, and flexible work environment. We strive to attract and retain top talent regardless of sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.

At Marsh, we recognize that our employees have varying priorities and commitments. We are dedicated to providing an inclusive workplace that supports all employees in managing these priorities, celebrating the diversity of all family groups that constitute our extended Marsh family.

Marsh is proud to be recognized as a Family Friendly Workplace and a Work 180 endorsed employer. For further information on the benefits and policies at Marsh, please search "Marsh" under endorsed employers.

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