Senior Guest Experience Manager

2 days ago

Caloundra, Australia beBeeHospitality Full time $70,000 - $1,000,000
Job Title

A seasoned hospitality professional is required to drive front-of-house operations and create unforgettable guest experiences.

Responsibilities
  • Lead a cohesive team through effective communication and collaboration with guests and colleagues.
  • Transform challenges into success stories by applying creative solutions and demonstrating resilience under pressure.
  • Nurture the growth and development of Front Office team members, ensuring their proficiency in performing key tasks.
  • Maintain a safe and secure environment for both guests and staff by adhering to OH&S protocols and responding promptly to emergencies.
  • Accurately manage reservations, guest accounts, and reports, using data analysis skills to inform operational decisions.
Requirements

To succeed in this role, you will require:

  • Experience in Hotel Operations, preferably as a Supervisor or Manager.
  • Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills.
  • Proficiency in using reservation and property management systems.
Accor Benefits

As an Accor team member, you will enjoy:

  • ALL Heartist Membership - exclusive discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - available on a range of accommodation, services, and events.
  • Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on worldwide stays.
  • Learn Your Way - access to industry-leading training platforms, including Accor Academy and Typsy.
  • Build Your Network - connect with over 300,000 Accor professionals globally sharing a passion for hospitality.
  • Worldwide Opportunities - limitless career growth opportunities within a world-leading hotel operator.

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