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Digital Workplace Engineer

2 months ago


Melbourne, Victoria, Australia AC3 Australia Full time
About AC3 Australia

AC3 Australia is a leading managed services provider dedicated to delivering secure, efficient, and future-ready IT services to businesses across the country. Our team of tech enthusiasts is passionate about making a difference and empowering businesses through exceptional client service and innovative solutions.

The Opportunity

We are seeking a highly motivated and experienced Digital Workplace Engineer to join our team. As a Digital Workplace Engineer, you will play a critical role in providing onsite support to our clients, focusing on end-user computing, devices, and digital workspaces.

Key Responsibilities
  • Provide onsite support to AC3 clients, focusing on end-user computing, devices, and digital workspaces.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
  • Deploy, configure, and maintain operating systems, applications, and patches.
  • Collaborate with clients to understand their needs and tailor solutions that enhance their digital workspace experience.
  • Assist in the planning and execution of IT projects related to end-user devices and workspaces.
  • Mentor and support junior team members, sharing your knowledge and expertise.
Requirements
  • Minimum of 2-3 years of experience in a Level 2 Helpdesk or similar role.
  • Strong technical skills in end-user computing, including Windows OS, macOS, mobile devices, and peripherals.
  • Experience with device management tools (e.g., Intune, SCCM, O365, AD etc) and remote support technologies.
  • Excellent communication skills with the ability to work effectively in a client-facing environment.
  • A proactive approach to problem-solving and a passion for delivering outstanding customer service.
  • Relevant certifications (e.g., Microsoft, CompTIA) are highly regarded.
Why Join AC3 Australia?
  • Career Growth: Step into a role with clear pathways for progression and professional development.
  • Innovative Environment: Work with cutting-edge technology in a dynamic and supportive team.
  • Client Engagement: Be at the forefront of client interaction, making a tangible impact on their business operations.
  • Supportive Culture: Enjoy a workplace that values collaboration, knowledge sharing, and a positive team spirit.