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Digital Workplace Engineer
2 months ago
AC3 Australia is a leading managed services provider dedicated to delivering secure, efficient, and future-ready IT services to businesses across the country. Our team of tech enthusiasts is passionate about making a difference and empowering businesses through exceptional client service and innovative solutions.
The OpportunityWe are seeking a highly motivated and experienced Digital Workplace Engineer to join our team. As a Digital Workplace Engineer, you will play a critical role in providing onsite support to our clients, focusing on end-user computing, devices, and digital workspaces.
Key Responsibilities- Provide onsite support to AC3 clients, focusing on end-user computing, devices, and digital workspaces.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
- Deploy, configure, and maintain operating systems, applications, and patches.
- Collaborate with clients to understand their needs and tailor solutions that enhance their digital workspace experience.
- Assist in the planning and execution of IT projects related to end-user devices and workspaces.
- Mentor and support junior team members, sharing your knowledge and expertise.
- Minimum of 2-3 years of experience in a Level 2 Helpdesk or similar role.
- Strong technical skills in end-user computing, including Windows OS, macOS, mobile devices, and peripherals.
- Experience with device management tools (e.g., Intune, SCCM, O365, AD etc) and remote support technologies.
- Excellent communication skills with the ability to work effectively in a client-facing environment.
- A proactive approach to problem-solving and a passion for delivering outstanding customer service.
- Relevant certifications (e.g., Microsoft, CompTIA) are highly regarded.
- Career Growth: Step into a role with clear pathways for progression and professional development.
- Innovative Environment: Work with cutting-edge technology in a dynamic and supportive team.
- Client Engagement: Be at the forefront of client interaction, making a tangible impact on their business operations.
- Supportive Culture: Enjoy a workplace that values collaboration, knowledge sharing, and a positive team spirit.