IT Service Delivery Specialist
5 days ago
Job Summary:
The successful candidate will provide effective change management, capacity planning, incident management, risk management, and continuity planning utilizing best practices in systems support and service delivery, within the ITIL framework.
Key Responsibilities:
- Ensure end-to-end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors, and end users.
- Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers, and networking in the support of enterprise applications.
- Assist in the ongoing development, maintenance, and deployment of application-specific guides, work instructions, and technical documents.
- You will be assessed on your ability to demonstrate the following key capabilities, knowledge, and experience.
Requirements:
- Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident/problem/test/change and configuration management.
- Demonstrated ability in the provision of high-level specialist advice of Clinical Based Hospital Information Systems.
- Demonstrated ability to ensure that service delivery meets agreed service levels in a customer-focused ICT environment.
- Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others, and work collaboratively with people to make decisions.
- Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors, and end users.
- Experience in a clinical health setting would be advantageous.
Working Conditions:
- Participation in on-call arrangements are required for this position.
- Appropriate remuneration under the Award will apply.
- Flexible work arrangements are currently in force allowing for the successful applicant to work from a combination of home/office.
About Queensland Health:
By joining Queensland Health, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
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