Care Partner Administrator
2 days ago
We are seeking a highly skilled and dedicated professional to join our team as a Support Officer. The ideal candidate will possess excellent communication and organisational skills, with the ability to work independently and collaboratively within a dynamic team.
The primary responsibility of this role is to provide administrative support to Care Partner teams, including preparing and sending referrals, forms, correspondence, and care documentation. This involves working closely with clients, families, and colleagues to ensure timely and satisfactory outcomes.
Main Responsibilities:- Triage, resolve or escalate all phone and email enquiries to ensure effective communication with clients and their representatives.
- Provide accurate, high-quality information to support informed choices about care.
- Maintain confidentiality and integrity across all administrative tasks.
- Contribute to service reporting, audits, and continuous improvement initiatives.
- Adhere to all policies, procedures and guidelines.
- A minimum of 2 years' experience in aged care, or formal qualifications such as a Certificate in Community Services.
- Tertiary qualifications in a health-related or allied health field (preferred).
- Greek language skills required.
- Excellent PC skills, including experience with Microsoft Office and databases.
- Familiarity with aged care systems, care planning or aged care processes.
- Strong administrative and organisational skills, with high attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities and meet agreed timelines.
- An opportunity to work in a dynamic and supportive team environment.
- Professional development and growth opportunities.
- A competitive salary and benefits package.
- The chance to make a meaningful difference in the lives of older people.
We are a leading provider of aged care services, committed to delivering high-quality care that meets the unique needs of each individual. Our team is passionate about creating a safe, inclusive workplace that supports the growth and success of our employees.
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