Housekeeping Team Lead
4 weeks ago
About Accor
We are a global leader in the hospitality industry, committed to providing exceptional experiences for our guests. Our mission is to welcome and value our guests, making sure that work brings purpose to their lives.
About the Role
We are seeking a highly skilled and motivated Housekeeping Supervisor to join our team at Novotel and Ibis Melbourne Central. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive the highest level of service and that our hotel maintains the highest standards of cleanliness and presentation.
Key Responsibilities
- Lead a team of housekeeping staff to achieve high standards of cleanliness and presentation in guest rooms, public areas, and back-of-house areas.
- Monitor and maintain room cleaning productivity, providing ongoing performance feedback to housekeeping employees.
- Handle and resolve guest complaints in a professional and courteous manner, ensuring that our guests feel valued and welcome.
- Assist the Executive Housekeeper with the preparation of weekly staffing schedules, monitoring staff attendance, and labour planning to meet activity in the hotel.
- Maintain accurate and proper inventory of all stocks, guest supplies, linens, and other essential items.
What We Offer
As a Housekeeping Supervisor with Accor, you will have the opportunity to develop your skills and career in a dynamic and supportive environment. You will receive:
- Employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome applications from candidates who share our values and are passionate about delivering exceptional experiences for our guests.
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