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Full-Time Claims Resolution Specialist
3 weeks ago
We are seeking a skilled professional to manage claims on a full-time fixed-term contract.
About the Role
- Enter, scan, and attach claims into the system daily for efficient processing.
- Collaborate with internal teams and external stakeholders to resolve claims in a timely manner.
- Investigate delivery discrepancies in line with business rules and agreed timeframes.
- Coordinate inspection activities for stock claims and ensure resolution.
- Process credit notes, rejection letters, and return orders within set deadlines.
- Maintain high customer satisfaction by responding promptly to emails, voicemails, and phone enquiries.
Key Skills and Qualities
- Strong analytical skills to identify and resolve issues efficiently.
- Ability to manage workload effectively and see cases through to completion.
- Effective communication skills to handle customer and internal interactions.
What We Offer
- Competitive remuneration package.
- Hybrid working options.
- Learning & Development programs.
- 'Great Rewards' program - exclusive discounts and cashback rewards.
- Volunteer and Community Service Leave.
- Health & Wellbeing Services.
- Annual flu vaccinations.
- Medibank Health Insurance - discounts on corporate cover.
