Hospital and Provider Advocate

3 days ago

Melbourne, Victoria, Australia beBeeProvider Full time $70,000 - $120,000

We are seeking a qualified professional to fill a Hospital and Provider Advocate role.

This position involves supporting hospitals and healthcare providers through expert guidance and assistance. You will be the key point of contact, responding to calls and messages, providing solutions to claims and system-related issues, and promoting digital tools to streamline the process.

About the Role

As a Hospital and Provider Advocate, you will work closely with our team to ensure seamless service delivery and meet quality standards. Your expertise in customer service, administration, retail, or hospitality will be valuable assets in this role.

Your primary responsibilities will include:

  • Providing exceptional support and guidance to hospitals and providers
  • Promoting digital tools and resources to enhance the claims process
  • Utilizing internal systems and knowledge bases to deliver accurate information
  • Collaborating with your team to achieve service quality and satisfaction goals
What We're Looking For

We require an individual who:

  • Communicates clearly and professionally
  • Enjoys solving problems and helping others
  • Has experience in customer-facing roles or similar environments
  • Can remain calm and focused under pressure
  • Learns new systems and tools quickly
  • Works effectively within a team to contribute to shared objectives

Experience in a contact centre or healthcare setting is desirable but not essential. If you possess excellent communication skills, a proactive approach, and a passion for delivering exceptional service, we encourage you to apply.

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