Financial Services Expert

1 day ago

Sydney, New South Wales, Australia HSBC Full time

Make a difference in the lives of our customers.

We exist with the purpose of Opening up a World of Opportunity. At HSBC, we use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programs including discounted gym memberships.

This role is an excellent opportunity for you to start your career with HSBC as a Personal Banking Consultant at our George Street, CBD Branch, on a permanent full-time basis.

Your main responsibilities will include:

  • Provide a seamless end-to-end customer experience by advising them on appropriate products and services.
  • Be the brand ambassador for HSBC in our branch as you liaise directly with customers.
  • Introduce, promote, and assist customers with digital banking solutions to meet customer needs.
  • Contribute to fulfilling customer needs by providing personal banking products and services with a customer-centric approach.
  • Manage customer feedback and enquiries effectively.
  • Participate in ongoing training and development plans.

Requirements:

To be successful in this role, you will need:

  • A proven track record in customer excellence gained in banking, sales, hospitality, or retail.
  • The desire to develop your financial expertise and grow your career.
  • Ability to understand and provide solutions to meet individual customer needs.
  • A passion for delivering first-class customer service and making a difference.
  • A proven ability to multitask and strong attention to detail.
  • The Higher School Certificate or equivalent certification.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected, and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

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