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S&S Banking Consultant, Mackay QLD

2 months ago

Mackay, Queensland, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled and customer-focused Financial Services Consultant to join our team at Suncorp Bank in Mackay, Queensland. As a key member of our team, you will be responsible for providing exceptional levels of sales and service to our customers, delivering outstanding customer experiences and driving business growth.

Key Responsibilities
  • Customer Service: Provide timely and accurate information to customers on banking and financial products and services, resolving customer inquiries and complaints in a professional and courteous manner.
  • Sales and Service: Identify and capitalize on sales opportunities to grow our customer base and increase revenue, while maintaining a high level of customer satisfaction.
  • Team Collaboration: Work collaboratively with colleagues to achieve team and business objectives, sharing knowledge and best practices to drive continuous improvement.
  • Risk Management: Ensure compliance with all internal policies and procedures, as well as external requirements, including legislative requirements such as Privacy and FSRA.
Requirements
  • Customer Service Experience: Proven experience in delivering high-quality customer service in a banking or financial services environment.
  • Commercial Acumen: Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Communication Skills: Effective interpersonal and communication skills, both written and verbal.
  • Teamwork: Ability to work collaboratively as a supportive team member, contributing to a positive and inclusive team culture.
  • Computer Literacy: Proficient in using computer systems and software applications relevant to the role.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is committed to delivering exceptional customer experiences and driving business success. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.