Customer Experience Strategist

3 weeks ago


Melbourne, Victoria, Australia Cisco Full time

About the Role

Cisco is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our business.

Key Responsibilities

  • Develop and maintain strong executive and technical influence with customers to understand their business challenges and objectives.
  • Drive adoption of software, services, and value realization leading to successful renewal and growth.
  • Proactively manage and mitigate renewal risk throughout the customer journey.
  • Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals.
  • Lead Customer Value Workshops and QBRs to review adoption progress and drive customer outcomes.
  • Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.

Requirements

  • 7+ years of experience in the technology industry with a good understanding of financials.
  • Demonstrated ability to build relationships with customers and drive cross-functional teams to deliver customer outcomes.
  • Excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.

About Cisco

Cisco is a leading technology company that provides innovative solutions to help our customers succeed. We are committed to delivering exceptional customer experiences and driving growth through our technologies and services.


  • Marketing Strategist

    3 weeks ago


    Melbourne, Victoria, Australia Catch Full time

    About the RoleCatch is seeking a Marketing Strategist to join our team on a 6-month fixed term contract. As a Marketing Strategist, you will work across the broader Marketing and Customer Loyalty teams to develop customer communication plans and execute across eDM, push, and SMS.Key ResponsibilitiesWork alongside the Senior CRM Manager to define...


  • Melbourne, Victoria, Australia Kinetic Full time

    We are seeking a Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.This role plays a crucial part in aligning CX strategies with business objectives, ensuring the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer...


  • Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full time

    AU017 Mercer Outsourcing (Australia) Pty Ltd is seeking a Product Experience Strategist - Member Engagement to shape and execute our digital product strategy in Melbourne or Sydney. The role involves driving the development and continuous enhancement of our online platforms, secure member portal, and native app, serving the needs of our members. The...


  • North Melbourne, Victoria, Australia Telstra Full time

    About the RoleAs a Customer Experience Strategist & UX Researcher at Belong, you will play a pivotal role in shaping the company's customer experience vision. This position sits within the Digital - Customer Experience team and reports directly to the Principal Designer.You will collaborate closely with customers, stakeholders, and cross-functional teams to...

  • Business Strategist

    3 weeks ago


    South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

    Business Strategist Opportunity at Spotlight Retail GroupSpotlight Retail Group (SRG) is seeking a highly skilled Business Strategist to join their team. As a Business Strategist, you will be responsible for developing and implementing business strategies that drive growth and profitability.Key Responsibilities:Develop and implement business strategies that...


  • Melbourne, Victoria, Australia RACV Full time

    RACV is seeking a seasoned Digital Marketing Strategist to lead the development and delivery of the marketing strategy for our Travel and Experiences portfolio. As a key member of our marketing team, you will be responsible for driving acquisition and strengthening relationships with existing customers through the creation and execution of innovative...

  • Business Strategist

    3 weeks ago


    South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

    Job Title: Business StrategistAbout the Role:We are seeking a highly skilled Business Strategist to join our team at Spotlight Retail Group (SRG). As a Business Strategist, you will be responsible for developing and implementing business strategies that drive growth and profitability.Key Responsibilities:* Develop and implement business strategies that align...


  • Melbourne, Victoria, Australia Zitcha PTY LTD Full time

    About the RoleZitcha PTY LTD is seeking a Customer Success Strategist to join our team in Australia. As a key member of our Retail Media team, you will be responsible for managing a portfolio of client accounts and fostering long-lasting relationships with our valued clients.Key ResponsibilitiesOrchestrate overall relationships with assigned clients,...


  • Melbourne, Victoria, Australia Amazon Full time

    Job OverviewAmazon is seeking a highly skilled Cloud Solutions Strategist to join our team in Sydney. As a key member of our Solutions Architecture team, you will be responsible for crafting cloud-based solutions for our Enterprise customers, working closely with sales, business development, and product teams.Key responsibilities include creating and...


  • Melbourne, Victoria, Australia Darebin City Council Full time

    About Darebin City CouncilLocated in Melbourne's northern suburbs, Darebin City Council is a vibrant and diverse community with a strong commitment to social inclusion, sustainability, and service excellence.We are passionate about creating a workplace that values diversity, equity, and inclusion. Our team is dedicated to advancing community life and making...


  • Melbourne, Victoria, Australia The Search Firm Full time

    Job Title: Digital Marketing StrategistAbout the Role:We are seeking a highly skilled Digital Marketing Strategist to join our team at The Search Firm. As a key member of our team, you will be responsible for developing and executing a comprehensive digital marketing strategy to drive the growth of our e-commerce channel.Key Responsibilities:Develop and...


  • Melbourne, Victoria, Australia Cisco Full time

    About the RoleAs a Customer Experience Manager at Cisco, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations, leading to value realization and growth of our business. You will be the primary CX point-of-contact for customers, taking end-to-end ownership and...


  • Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full time

    Cloud Software Success StrategistAt Real Time Australia, we're seeking a skilled Cloud Software Success Strategist to join our team. As a key member of our Customer Success department, you'll play a vital role in ensuring our clients achieve long-term success with our cloud-based platform.Key Responsibilities:Support the achievement of successful engagements...

  • Media Strategist

    2 weeks ago


    Melbourne, Victoria, Australia Mediabrands Full time

    Media Strategist Job DescriptionWe are seeking a skilled Media Strategist to join our team at Mediabrands. The successful candidate will have a strong understanding of media planning and buying, and be able to develop and implement effective media strategies to drive client results.Key Responsibilities:Develop and implement media strategies to meet client...


  • Melbourne, Victoria, Australia Faac group Full time

    About the RoleThe Customer Service Manager is responsible for analyzing the Order to Cash end-to-end processes, ensuring seamless customer experiences and optimizing business profitability.Main ResponsibilitiesLead process analysis and optimization initiatives to streamline order-to-fulfillment time for customers.Liaise with external stakeholders to gather...


  • Melbourne, Victoria, Australia Mediabrands Full time

    Job Title: Media Investment StrategistWe are seeking a highly skilled Media Investment Strategist to join our team.As a Media Investment Strategist, you will be responsible for developing and implementing media investment strategies to drive business growth and maximize returns.Key responsibilities include:Developing and implementing media investment plans...


  • Melbourne, Victoria, Australia Logicalis Australia Pty Ltd Full time

    Key Responsibilities:The Senior IT Strategist will play a pivotal role within Logicalis' Consulting & Advisory Practice, focusing on scoping, selling, and delivering consulting engagements. These engagements span strategies, roadmaps, and assessments across various technologies, including whole of business IT Strategies as well as specific engagements around...


  • Melbourne, Victoria, Australia Jetstar Airways Pty Ltd Full time

    About UsJetstar Airways Pty Ltd is a leading airline group in the Asia-Pacific region, operating in Australia, New Zealand, Singapore, and Japan. With a strong focus on innovation and customer satisfaction, we offer a unique opportunity for a Digital Pricing Strategist to join our team.


  • Melbourne, Victoria, Australia Red Bull Full time

    At Red Bull, we are looking for a Global Sales Strategist to join our team.About UsWe are one of the world's leading total beverage companies, offering a diverse portfolio of brands including Red Bull, which is available in over 170 markets worldwide.Job SummaryThe Global Sales Strategist will play a key role in developing and implementing sales strategies...


  • Melbourne, Victoria, Australia Google Full time

    About the RoleWe're seeking a highly skilled Digital Solutions Strategist to join our Large Customer Sales team at Google. As a key member of our team, you will be responsible for developing and managing relationships with clients and agencies, working closely with our team to drive engagement and growth.Key ResponsibilitiesBuild and manage relationships...