Customer Experience Strategist
3 weeks ago
About the Role
Cisco is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our business.
Key Responsibilities
- Develop and maintain strong executive and technical influence with customers to understand their business challenges and objectives.
- Drive adoption of software, services, and value realization leading to successful renewal and growth.
- Proactively manage and mitigate renewal risk throughout the customer journey.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals.
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customer outcomes.
- Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
Requirements
- 7+ years of experience in the technology industry with a good understanding of financials.
- Demonstrated ability to build relationships with customers and drive cross-functional teams to deliver customer outcomes.
- Excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
About Cisco
Cisco is a leading technology company that provides innovative solutions to help our customers succeed. We are committed to delivering exceptional customer experiences and driving growth through our technologies and services.
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