Senior Service Designer

2 months ago


Melbourne, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking an experienced Senior Service Designer to join our team at Dental Corporation. As a Senior Service Designer, you will play a key role in championing customer experience and helping to build a customer-led culture within our organization.

Key Responsibilities
  • Lead the design process across the double diamond, working with teams and agile squads to solve customer problems and deliver a connected, seamless customer experience.
  • Manage multiple projects and deliver on timelines, leveraging organizational skills and ability to manage various moving parts with a complex network of stakeholders.
  • Conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration, and influencing teams to engage with customer experience best practice.
  • Create design deliverables using CX methodologies, including ethnographic research, customer testing, expert review, customer requirements, design personas, customer journeys, experience blueprints, scenarios, prototyping, and detailed service and digital design.
What We Offer

We offer a range of benefits, including a healthy work-life balance, leadership support, reduced private health cover, study leave, volunteering options, and a commitment to promoting from within. Our employees can access a wide range of benefits, including discounts on our own products and services, as well as partnerships with other organizations.

Requirements

To be successful in this role, you will need to be an experienced Senior Service Designer with a proven track record of working within medium-large enterprise organizations implementing Human Centred Design. You will also need excellent stakeholder management skills, including the ability to sell and influence stakeholders on the value of customer-led decision making and delivery.

About Us

Dental Corporation is an international healthcare group committed to helping people live longer, healthier, happier lives and making a better world for more than 70 years. We operate in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services. Our people reflect the diversity of our community, and we value and respect the wellbeing, identity, and story of each individual.



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