Customer Service Leadership Position

3 days ago

Bunbury, Western Australia beBeeLeadership Full time $80,000 - $110,000
Residential Customer Service Team Manager Job Description

The role involves overseeing a team of customer service representatives, ensuring they provide high-quality support to clients. You will be responsible for leading the team, coaching and developing their skills, and contributing to the overall performance of the site.

Key Responsibilities:
  • Lead and develop your team for improved performance and succession planning
  • Supervise a medium to large team, collaborating with team leaders to meet organisational needs
  • Manage team performance, working closely with staff to achieve targets
  • Plan resource requirements within your team
  • Contribute to enhancing regular procedures and support systems
  • Follow established policies to escalate customer complaints
  • Coordinate daily operations with team leaders and experts
Required Skills and Qualifications:
  • Experience in the telecommunications industry is beneficial, but transferable skills are valued equally
  • Clear and approachable communication
  • Effective leadership abilities
  • Familiarity with customer service principles
  • Proficient computer skills
  • Skilled in negotiation and innovative thinking
  • Able to work both independently and within a team
Benefits:
  • 26 weeks paid parental leave for primary and secondary caregivers
  • Discounted internet services
  • 20% off mobile plans
  • Flexible working arrangements
  • Employee Assistance Program (EAP)
  • Monthly rewards and recognition
  • Internal training and resources
  • Yearly allowance for merchandise
  • Access to fitness centers and pools
Join Our Organisation:

We value diversity and inclusion, providing a supportive environment where employees can thrive. Our organisation is committed to making a positive impact on the community through various initiatives and partnerships.

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