Current jobs related to Customer Experience Manager - Melbourne, Victoria - beBeeMarketing
-
Customer Experience Manager
17 hours ago
Melbourne, Victoria, Australia beBeeLeadership Full time $125,740 - $145,140Job OverviewWe are seeking a Senior Customer Experience Leader to drive our Centre Experience team in delivering extraordinary customer service. Our destinations welcome hundreds of millions of customer visits each year, and we strive to create unique and memorable experiences for everyone.Your OpportunityThis is your chance to be part of a dynamic team...
-
General Manager PR
3 days ago
Melbourne, Victoria, Australia Intrepid Experience Full timeSelect how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...
-
Customer Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Simplot Australia Full timeCustomer Experience Manager - Retail ANZJoin to apply for the Customer Experience Manager - Retail ANZ role at Simplot Australia Pty Ltd Customer Experience Manager - Retail ANZ1 week ago Be among the first 25 applicants Join to apply for the Customer Experience Manager - Retail ANZ role at Simplot Australia Pty Ltd The J.R.Simplot Company is a diverse,...
-
Customer Experience Manager
1 hour ago
Melbourne, Victoria, Australia St John Ambulance (Vic) Full timeSt John Ambulance (Vic) pay rangeThis range is provided by St John Ambulance (Vic). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$93,000.00/yr - A$98,000.00/yrDirect message the job poster from St John Ambulance (Vic)Talent Acquisition Specialist at St John Ambulance (VIC)Customer...
-
Manager, Customer Experience
23 hours ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeOverviewThe Customer Experience Manager will play a key role in delivering AFCA's inaugural customer experience strategy, vision, and roadmap that is set to launch in the coming quarter. As one of two CX Managers in a team of five, this role will help embed strong CX foundations and drive initiatives that turn insight into action across all customer types,...
-
Manager, Customer Experience
1 day ago
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeOverviewThe Customer Experience Manager will play a key role in delivering AFCA's inaugural customer experience strategy, vision, and roadmap that is set to launch in the coming quarter. As one of two CX Managers in a team of five, this role will help embed strong CX foundations and drive initiatives that turn insight into action across all customer types,...
-
Customer Experience Manager
52 minutes ago
Melbourne, Victoria, Australia Inchcape plc Full timeOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...
-
Customer Experience Manager
1 day ago
Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000Job Role OverviewThe Customer Service Team Leader is a pivotal role that requires a strong leader who can foster a collaborative environment, motivate teams and drive exceptional customer experiences across live chat, email and store support channels.Key Responsibilities:Develop and implement strategies to deliver excellent customer service.Manage complex...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Simplot Company Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Customer Experience Manager - Retail ANZThe J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. We are a true farm-to-table company with...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia At Full timeCustomer Experience Manager - Retail ANZIn Australia, the J.R.Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations.We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand.The Simplot Global Food...
Customer Experience Manager
2 weeks ago
We are seeking a seasoned professional to drive the development and growth of our customer technology platforms.
The ideal candidate will have a strong mix of product ownership expertise and technical platform know-how, with experience in marketing automation, loyalty, and customer data environments.
- Key Accountabilities:
- Own and manage the product backlog across marketing automation, loyalty, and future customer-facing platforms.
- Use performance data to continuously refine workflows, campaigns, and customer experiences.
- Translate business needs into user stories in collaboration with a business analyst, ensuring effective prioritisation.
- Work closely with cross-functional teams across marketing, IT, analytics, and external vendors to enhance and deliver product capabilities.
- Identify and act on opportunities to optimise and scale existing platforms, focusing on value over replacement.
- Lead the rollout of new loyalty features that align with evolving customer expectations and business strategies.
- Coach and support a team new to product practices—embedding agile ways of working and fostering a product-led mindset.
- Partner with stakeholders to align product direction with wider business goals and ensure clear communication and expectations.
Required Skills and Qualifications:
- Experience in a Product Owner or Product Management role, ideally within marketing automation, loyalty platforms, or customer data environments.
- Deep familiarity with tools such as Braze, Salesforce Marketing Cloud, or similar platforms.
- Hands-on experience with loyalty platforms (e.g., Antavo) to design and optimise loyalty programs.
- Demonstrated success in identity resolution initiatives and managing customer identity across channels.
- Strong experience working with data science and analytics teams to incorporate models and insights into automation and loyalty strategies.
- Proven ability to lead and collaborate with cross-functional teams, including other Product Owners.
- Experience managing direct reports, especially in experimentation, integrations, and journey design.
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
- Strong organisational and prioritisation skills, with a focus on customer value and business impact.
Benefits:
- Generous employee discounts across our House of Brands.
- Seasonal clothing allowance.
- An additional day of leave for your birthday.
- An Industry leading Parental Leave Program.
- Flexible working arrangements to support work/life balance.
- Annual learning calendar to support the ongoing development of our team.
- Support community partnerships across our Corporate Social Responsibility Program.
About Us:
We are a dynamic and innovative organisation, committed to providing a working environment that embraces and values diversity and inclusion. We offer a range of benefits and opportunities for growth and development.
How to Apply:
Please submit your application if you are interested in this opportunity. Please note introductions via agency will not be accepted.
],