Customer Experience Manager

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Customer Experience Manager - Retail ANZ

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. We are a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

- Respect for Resources
- Spirit of Innovation
- Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

The Perks

- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Bonus incentives and discounted Health Insurance
- Sensory Club Program – Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Novated Car Leasing Agreements
- Income Protection Insurance
- Opportunity to purchase additional annual leave

Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated 'Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.

About our role

We currently have an opportunity for a Customer Experience Manager Retail ANZ to join our team at Simplot. Based at our Chifley Park office in Mentone, this permanent full-time role is a key leadership position within our Supply Chain and Customer Fulfilment function.

As the primary point of contact for replenishment and inventory management partners at our key retail customers across Australia and New Zealand, you'll play a pivotal role in strengthening collaboration, communication, and operational excellence. You'll work closely with both internal teams and external partners to drive forecasting accuracy, inventory efficiency, and customer satisfaction.

This role also leads our Vendor Replenishment Planner (VRP) team, providing strategic direction and building capability to support our planning cycles and customer partnerships.

What will you do

- Act as the key liaison between Simplot and our retail partners' replenishment and inventory management teams across AU & NZ
- Lead and develop the VRP team to deliver high-quality support and insights across all customer accounts
- Drive best-in-class collaborative planning processes with our retail partners, integrating customer data into internal planning cycles (ITP & IBP)
- Influence internal and external stakeholders to align on replenishment and inventory strategies that maximise on-shelf availability while minimising excess stock
- Provide proactive communication and visibility of inventory movements, forecast impacts, and supply chain risks
- Support business growth by identifying and implementing forecasting and order management improvements within customer systems
- Deliver actionable insights through both quantitative and qualitative data analysis
- Ensure customer service targets are met at warehouse levels, with minimal out-of-stocks at distribution centres
- Collaborate cross-functionally with Supply, Demand Planning, and Commercial teams to drive operational efficiencies
- Represent Simplot independently at customer sites, building strong, trusted relationships

About you

- Bachelor's degree in Business, Supply Chain, or a related field preferred (equivalent experience also considered)
- Proven experience in a senior supply chain, customer experience, or inventory management role, ideally within FMCG or retail
- Strong leadership skills with experience managing and developing high-performing teams
- Demonstrated ability to build and maintain collaborative relationships with both internal and external stakeholders
- Excellent communication and influencing skills, with the ability to manage complex conversations and align cross-functional priorities
- Strong analytical mindset with the ability to translate data into insights and actions
- Experience working with customer forecasting and inventory systems
- A proactive, solutions-focused approach with a passion for continuous improvement

If this sounds like you, then please apply online now.

Applications close Friday 15th August 2025. Simplot reserves the right to commence recruitment activity prior to closing date.

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Other Information

Job Requisition ID:22841

Travel Required:Up to 25%
Pay Grade:Global Grade 5

Location(s):GF Chifley Business Park Office - Melbourne

Country:Australia

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

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