Practice Improvement Specialist Sydney Central

2 weeks ago


Leichhardt, Australia Uniting Full time

About the Opportunity

Uniting is seeking a highly skilled Practice Improvement Specialist to join our team in Sydney Central. As a key member of our Senior Services team, you will play a critical role in implementing, coaching, and guiding the adoption of our Senior Services models of care to improve service delivery outcomes.

Key Responsibilities:

  • Coach and guide the adoption of Uniting's Senior Services models of care to improve service delivery outcomes.
  • Oversee local practice improvement initiatives in close collaboration with the local operational support team and service delivery teams to embed sustainability of practice change to improve customer outcomes.
  • Lead and role model effective program and process reviews to support the adoption of models of care that align to Senior Services Operating Model principles and person-centred practice.
  • Support the implementation of a 'Continuum of Care' model.
  • Drive capability development and capacity building across services in the adoption of person-centred care principles/models that promote positive outcomes.
  • Enable improvement initiatives to enhance the client and staff experience across dimensions of quality, cost, and service.
  • Consider and recommend initiatives that support Uniting strategies and the Inspired Care principles, approach, and business outcomes.

Requirements:

  • Typically, this role will require 5 or more years' experience in your field of expertise.
  • Extensive coaching and/or change management experience using structured coaching/change management approaches.
  • Highly developed analytical skills, with the ability to manipulate large datasets, both quantitative and qualitative, and critically review same to inform decision making.

Preferred Qualifications:

  • LEAN; Business Process Improvement; Service redesign methods
  • Postgraduate qualifications in Coaching and/or Change Management
  • Qualifications in Allied Health or Clinical (e.g., Nursing)

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.



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