Network Systems Specialist

3 weeks ago

Sydney, New South Wales, Australia Centorrino Technologies Full time
Network Analyst - Voice

Centorrino Technologies is seeking a skilled Network Analyst - Voice to join our team in Australia. As a key member of our technical team, you will be responsible for managing, troubleshooting, and optimizing voice systems across our clients, with a focus on 3CX and Microsoft Teams environments.

Key Responsibilities:
  • Monitor and manage voice-related incidents and service requests using ticketing systems.
  • Diagnose, troubleshoot, and resolve voice and telephony issues promptly to minimize downtime.
  • Escalate complex incidents to senior engineers or external vendors as necessary.
  • Maintain incident logs and provide detailed documentation of resolution steps.
  • Configure and manage call routing, voicemail, IVR, call groups, and queues in 3CX and Microsoft Teams.
  • Ensure compliance with best practices for network voice configurations, ensuring secure and efficient communications.
  • Monitor network performance for voice traffic and identify any issues with call quality or performance bottlenecks.
  • Collaborate with the Network and other teams to ensure proper integration of voice systems within the overall infrastructure.
  • Provide technical support to end-users regarding voice services, including troubleshooting and setup for 3CX and Teams-based voice systems.
Requirements:
  • Experience working with voice systems, with a strong focus on 3CX and Microsoft Teams.
  • Experience troubleshooting and supporting voice networks and associated protocols (e.g., SIP, VoIP, QoS).
  • Proficient in 3CX system configuration and administration.
  • Experience with Microsoft Teams calling features, Direct Routing, and Teams Phone administration.
  • Strong understanding of networking protocols such as TCP/IP, SIP, RTP, and QoS for voice services.
  • Familiarity with VoIP gateways, session border controllers (SBCs), and other telephony systems.
  • Experience with monitoring tools for voice traffic and diagnosing call quality issues.
  • Knowledge of Azure Active Directory and Microsoft 365 administration (beneficial).
  • Proficient in resolving complex issues with strong troubleshooting and analytical skills, effective communication, and a collaborative approach.
What We Offer:
  • A wealth of training and development opportunities to enhance your skills and achieve your career goals.
  • Wealth wellbeing subsidies for gym, yoga, and Pilates memberships.
  • Freedom to choose between a Mac or PC and cost-price tech discounts.
  • Team bonding events to connect with colleagues outside of work.
  • A personalized career and learning plan tailored to your unique goals and aspirations.
  • A diverse and inclusive workplace culture that celebrates diversity and inclusivity.

Centorrino Technologies is an equal opportunity employer committed to building a diverse and inclusive workplace where we embrace our individual talents and differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people, and people from culturally diverse backgrounds.

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