Technical Support Specialist for Global Payments

3 days ago


Sydney, New South Wales, Australia Nuvei Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at Nuvei, a leading fintech company. As a key member of our support team, you will be responsible for providing application support for our products and ensuring the smooth functioning of our applications.

Our ideal candidate has a strong background in application/production support and experience working in a 24/7 high-availability environment. They possess excellent documentation and communication skills, as well as strong analytical abilities, troubleshooting, and problem-solving skills.

Key Responsibilities
  • Provide application support for Nuvei's products
  • Maintain the health of our applications through proactive monitoring and issue remediation
  • Collaborate with internal and external teams to ensure smooth application functionality and issue resolution
  • Work with developers to resolve bugs and implement product enhancements
  • Execute incident management processes, including business communication, notification, escalation, and root cause analysis
Requirements

To succeed in this role, you will need:

  • Minimum 3 years of experience in application/production support or equivalent
  • Operational experience in a 24/7 high-availability environment
  • Strong documentation and communication skills
  • Strong analytical abilities, troubleshooting, and problem-solving skills
  • Experience with ITSM tools, such as ServiceNow or Jira Helpdesk
Desirable Skills

In addition to the requirements above, we would love to see experience with:

  • Cloud technologies, web services, APIs
  • API testing using client test tools like Postman or Insomnia.rest
  • Executing Python scripts
  • Reviewing API documentation and testing APIs
About Nuvei

Nuvei is a leading fintech company that powers seamless customer payment experiences globally. We believe in technology-led payments and merchant acquiring that are agile, flexible, and secure. Our mission is to simplify the way businesses accept payments across online, in-store, mobile, unattended, and point-of-sale systems.

Salary Range

The estimated salary for this role is between $80,000 and $110,000 per annum, depending on location and experience.



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