Customer Contact Officer Alternative Title

2 weeks ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $50,000 - $70,000
Customer Service Representative

The role of a Customer Service Representative involves providing exceptional customer service and support to clients via phone, email, or online channels.

As a key member of the team, you will be responsible for responding to client inquiries, resolving issues, and escalating complex matters to relevant departments when necessary.

Guided by established work instructions and protocols, you will actively listen to each client to understand their needs and provide tailored solutions that meet their expectations.

Key responsibilities include:

  • Responding to inbound calls and emails in a timely and professional manner
  • Providing accurate and up-to-date information on products or services
  • Maintaining a high level of product knowledge through regular training and updates
  • Resolving client complaints and concerns in a fair and efficient manner
  • Escalating complex matters to relevant teams or supervisors as required

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

By joining our team, you will have the opportunity to grow and develop your skills in a supportive culture with trusted leaders. You will also have access to ongoing training and development opportunities to ensure you remain up-to-date with the latest industry trends and technologies.

Ultimately, as a Customer Service Representative, you will play a vital role in ensuring the satisfaction and loyalty of our clients, and contributing to the success of our organization.

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Supportive team environment
  • Opportunities for career growth and advancement

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