Perth Guest Experience Specialist
1 week ago
We are seeking a skilled Front Office Guest Service Agent to join our team in Perth. The successful candidate will be responsible for providing exceptional guest experiences, including check-in and check-out, up-selling, problem resolution, and answering phone calls.
Responsibilities- Kicking off memorable guest experiences with warm welcomes
- Acknowledging IHG One Rewards Club members and returning guests
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Anticipating requests and offering tailored recommendations
- Being the trusted contact for guests, helping with everything from bill issues to restaurant recommendations
- Excellent personal presentation and positive energy
- Proven skills in guest relations, problem solving, and time management
- Working knowledge of hotel property management systems, such as Opera (ideal)
- Similar Front Office / Reception experience in a luxury environment focused on attentive guest service
- The legal right to work in Australia without limitations or restrictions
- The ability to work shifts, including evenings, weekends, and public holidays
- Free duty meal daily from staff canteen
- Laundered uniform supplied
- Paid birthday leave
- Paid parental leave
- Proactive paid wellness and mental health days
- Colleague discounts across IHG Hotels for accommodation, food, and beverage
- Colleague discounts platform for all favorite brands and retailers
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