Perth Guest Experience Specialist

1 week ago


Perth, Western Australia beBeeGuest Full time
About the Role

We are seeking a skilled Front Office Guest Service Agent to join our team in Perth. The successful candidate will be responsible for providing exceptional guest experiences, including check-in and check-out, up-selling, problem resolution, and answering phone calls.

Responsibilities
  • Kicking off memorable guest experiences with warm welcomes
  • Acknowledging IHG One Rewards Club members and returning guests
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Anticipating requests and offering tailored recommendations
  • Being the trusted contact for guests, helping with everything from bill issues to restaurant recommendations
Requirements
  • Excellent personal presentation and positive energy
  • Proven skills in guest relations, problem solving, and time management
  • Working knowledge of hotel property management systems, such as Opera (ideal)
  • Similar Front Office / Reception experience in a luxury environment focused on attentive guest service
  • The legal right to work in Australia without limitations or restrictions
  • The ability to work shifts, including evenings, weekends, and public holidays
Benefits
  • Free duty meal daily from staff canteen
  • Laundered uniform supplied
  • Paid birthday leave
  • Paid parental leave
  • Proactive paid wellness and mental health days
  • Colleague discounts across IHG Hotels for accommodation, food, and beverage
  • Colleague discounts platform for all favorite brands and retailers


  • Perth, Western Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

    Guest Experience Expert (Service Experience)Join to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Guest Experience Expert (Service Experience)2 days ago Be among the first 25 applicantsJoin to apply for the Guest Experience Expert (Service Experience) role at The Ritz-Carlton Hotel Company, L.L.C.Get...


  • Perth, Western Australia beBeeHospitality Full time

    Job DescriptionWe are seeking a skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for crafting memorable moments for our guests and providing exceptional customer service.You will be the face of our hotel, representing our brand and ensuring that every guest has a positive experience. This is an...


  • Perth, Western Australia beBeeHospitality Full time

    Job DescriptionAs a key member of our hospitality team, you will play a vital role in ensuring our guests have an exceptional experience at our hotel. Your warm and welcoming demeanor will make our guests feel at home, while your attention to detail and ability to multitask will help us deliver the highest level of service.Responsibilities include crafting...


  • Perth, Western Australia beBeeCustomer Full time

    Beyond Guest Service, It's an Ultimate Stay ExperienceLocated in the heart of Perth, we offer a warm welcome with our signature cookie upon arrival. Our hotel is strategically positioned near key attractions like Yagan Square and the Western Australian Museum, providing easy access to Perth's local treasures.We have 206 stylish rooms featuring modern...


  • Perth, Western Australia beBee Careers Full time

    Essential Guest Experience HostWe are seeking a dedicated and enthusiastic individual to join our team as an Essential Guest Experience Host.This is a key role that involves ensuring the smooth operation of our hotel services, providing exceptional customer experiences, and supporting our guests in every way possible. As an Essential Guest Experience Host,...


  • Perth, Western Australia The Ritz-Carlton Full time

    Guest Experience ExpertBeautiful location on the Elizabeth Quay waterfront5 minutes walk from Elizabeth Quay station and close to public transportFree Employee Duty MealsFree breakfast cereal, coffee and tea throughout the dayDiscounts on hotel rooms and food and beverage with Marriott InternationallyDiscounts on retail venues around the locationMarriott...


  • Perth, Western Australia beBeeAmbassador Full time

    A Customer Service Role with a DifferenceWe are seeking a Guest Service Agent to join our team, who will be responsible for crafting memorable moments through exceptional customer service and being a brand ambassador.Key Responsibilities:Crafting Memorable Moments: Delivering exceptional customer service and creating lasting impressions on our guestsA Brand...


  • Perth, Western Australia beBeeCareer Full time

    Guest Service RoleA warm and welcoming individual is needed to provide exceptional customer service to our guests. As a Guest Service Agent, you will be responsible for creating memorable moments for our visitors.About the JobThis role involves being the face of our establishment, providing assistance and support to guests at all times. You will be expected...


  • Perth, Western Australia beBeeHandy Full time

    Job DescriptionAre you a skilled handy person with a passion for maintaining high standards? We are seeking a self-motivated individual to join our team as a Handy Person in Perth.This casual position involves performing general repairs within the property, including guest rooms, common areas, and the building. You will be responsible for coordinating and...

  • Guest Service Agent

    13 hours ago


    Perth, Western Australia Cottesloeflorists Full time

    When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The...